Job Overview
Accommodation available if needed. Plus share of good tips
We are seeking an experienced and dynamic General Manager to oversee the daily operations of our 10 bedroom Country Inn / 80 cover Gastro Pub. The ideal candidate will possess strong leadership skills, a background in hospitality, and the ability to manage a diverse team. This role involves ensuring exceptional guest services, maintaining high standards of quality, and driving the overall success of the inn. The successful applicant will be responsible for implementing operational strategies, managing human resources, and fostering a welcoming environment for guests and staff alike.
Responsibilities
- Lead and supervise all aspects of hotel , bar and restaurant operations, including front desk, housekeeping, maintenance, and food services.
- Develop and implement policies and procedures to ensure smooth daily functioning and high standards of guest satisfaction.
- Oversee staffing, recruitment, training, and performance management of team members.
- Manage guest relations by addressing complaints promptly and ensuring a positive experience for all visitors.
- Coordinate with suppliers and vendors to maintain inventory levels and service quality.
- Ensure compliance with health, safety, and licensing regulations within the hotel premises.
- Drive sales initiatives and optimise revenue streams through effective marketing strategies.
- Foster a team-oriented environment that promotes professional development and employee engagement.
- Utilise multilingual or bilingual skills to communicate effectively with diverse guests and staff members.
Experience
- Proven supervisory experience within the hospitality industry, ideally in hotel and restaurant management roles.
- Strong background in human resources management including recruitment, training, and staff development.
- Extensive knowledge of guest services standards and hospitality best practices.
- Demonstrated leadership capabilities with the ability to motivate teams and manage operational challenges effectively.
- Experience in managing hotel operations with a focus on delivering exceptional customer experiences.
- Multilingual or bilingual proficiency is advantageous for enhancing communication with international guests.
- Previous experience in a Country Inn or similar accommodation setting is preferred but not essential. This position offers an exciting opportunity for a dedicated hospitality professional to lead a well-established inn while delivering outstanding service standards in a welcoming environment.
Pay: From £42,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
