JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Head of Block ManagementRole OverviewLead and oversee block management operations for a portfolio of approximately 10 buildings comprising 500 residential units. Provide strategic direction, technical expertise, and exceptional client service while managing and developing a small team to deliver operational excellence.
Key ResponsibilitiesPortfolio ManagementOversee day-to-day management of circa 10 buildings and 500 units, ensuring compliance with lease obligations, service charge budgets, and regulatory requirements. Maintain comprehensive knowledge of each property's unique characteristics, challenges, and stakeholder needs.
Client Relationship ManagementServe as primary point of contact for key clients, building strong relationships through proactive communication and responsive service delivery. Lead client meetings, presentations, and strategic discussions to understand objectives and deliver tailored solutions that exceed expectations.
Financial and Operational ReportingPrepare and present monthly operational performance reports to boards of directors, clearly articulating KPIs, budget variance analysis, service delivery metrics, and strategic recommendations. Translate complex operational data into actionable insights for stakeholder decision-making.
Technical ExpertiseProvide expert technical guidance on leasehold legislation, lease interpretation, and statutory obligations. Work closely with JLL colleagues who are experts in health and safety compliance, fire safety regulations, building defects, and major works projects to deliver comprehensive property solutions. Conduct regular site inspections and assess building conditions to identify maintenance requirements, compliance issues, and opportunities for asset improvement.
Business Growth and DevelopmentSupport the Head of Residential in identifying and pursuing new business opportunities within the block management sector. Contribute to pitch preparation, client presentations, market analysis, and strategic growth initiatives. Leverage existing client relationships to identify cross-selling opportunities and portfolio expansion potential.
Process DevelopmentDesign, implement, and refine operational processes, procedures, and quality standards to enhance efficiency, consistency, and service delivery across the portfolio. Establish best practice frameworks, documentation systems, and quality assurance protocols.
Team LeadershipLine manage, inspire, and develop team members through regular one-to-ones, performance reviews, training initiatives, and mentoring. Foster a culture of excellence, accountability, and continuous improvement while ensuring workload balance and staff wellbeing.
Essential RequirementsProfessional Qualification: MIRPM (Member of the Institute of Residential Property Management) qualified, demonstrating advanced knowledge of residential property management principles, regulations, and best practices.
Leadership Experience: Proven track record of managing and developing high-performing teams, with the ability to motivate, coach, and inspire colleagues to achieve operational excellence.
Client Management: Extensive experience managing sophisticated client relationships, with demonstrated ability to influence, negotiate, and deliver exceptional service to boards, residents, and stakeholders.
Technical Knowledge: Deep understanding of leasehold legislation, building maintenance, compliance frameworks, and residential property management best practices, with ability to collaborate effectively with specialist colleagues across health and safety, fire safety, and technical disciplines.
Business Development Acumen: Commercial awareness with ability to identify growth opportunities, contribute to new business pursuits, and support strategic expansion of the residential portfolio.
Reporting Skills: Strong analytical and presentation capabilities, with experience preparing board-level reports that clearly communicate operational performance, financial metrics, and strategic recommendations.
Process Improvement: Demonstrated ability to identify inefficiencies, design robust processes, and implement procedural improvements that drive operational effectiveness and service quality.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
