The Role
Reception is the heart of Southbank Club.
As our Front of House & Membership Coordinator, you'll be the first person members and visitors see when they arrive and often the last person they speak to before they leave.
Alongside delivering an exceptional member experience, you'll play a key role in helping grow the club through lead management and membership sales.
You'll gain hands-on experience managing enquiries, following up leads, booking tours, using CRM systems and developing the communication skills needed to convert prospects into members.
This is an ideal role for someone looking to gain real-world experience in customer service, sales and business development within a growing independent business.
Membership Sales & Lead Management
- Manage and respond to new membership enquiries.
- Follow up prospective members via phone, email and CRM.
- Contact previous enquiries and inactive leads.
- Book and coordinate club tours.
- Build rapport with prospective members and understand their goals.
- Help prospective members understand the benefits of joining Southbank Club.
- Support membership growth through consistent lead follow-up.
- Maintain accurate records within our CRM system.
- Track enquiries, tours and conversion rates.
- Gain hands-on experience in sales, lead generation and customer relationship management.
Front of House Responsibilities
- Welcome members, guests and prospective members to the club.
- Deliver exceptional customer service.
- Answer phone calls, emails and day-to-day enquiries.
- Build positive relationships with members.
- Maintain a professional and welcoming reception environment.
- Support the smooth day-to-day operation of the club.
Why Join Southbank Club?
This role offers far more than a traditional reception position.
You'll gain practical experience in:
- Customer service and relationship building.
- Sales and lead conversion.
- Cold calling and lead follow-up.
- CRM and sales pipeline management.
- Business development.
- Community building and member engagement.
Growth Opportunities
This isn't simply a stop-gap reception role.
Southbank Club is currently undergoing significant investment across its facilities, systems, brand and member experience as we continue to grow the business.
We're looking for someone who wants to be part of that journey.
In addition to gaining valuable experience in customer service, sales, lead management, CRM systems and business operations, there will be opportunities for the right person to take on additional responsibility and progress within the business as the club continues to grow.
Whether your future career is in sales, marketing, recruitment, business or management, you'll develop valuable skills that will stay with you throughout your career.
We're not looking for someone to simply sit behind a reception desk. We're looking for someone who wants to be part of building something special.
Pay: £13.50 per hour
Benefits:
Work Location: In person
