LOCATION: Gyle Shopping Centre
SHIFT PATTERN: 5 days over 7, 38 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
The Trolley Collector is responsible for ensuring shopping trolleys are collected, returned, and made available for customers across Gyle Shopping Centre and associated car parks.
This is a physically demanding outdoor role requiring the successful candidate to work in all weather conditions while maintaining high standards of safety, customer service, and presentation throughout the centre. The role plays a key part in delivering a positive customer experience by keeping trolley bays organised, car parks free from obstructions, and ensuring customers have access to trolleys when required.
Key Responsibilities
- Collect shopping trolleys from car parks, external areas, and designated collection points across the site.
- Return trolleys safely and efficiently to customer access points and trolley bays.
- Ensure trolley stores remain tidy, organised, and adequately stocked throughout the day.
- Remove abandoned trolleys from roadways, pedestrian walkways, landscaped areas, and other inappropriate locations.
- Report damaged or defective trolleys for repair or replacement.
Site Presentation
- Support the overall appearance and cleanliness of external areas.
- Carry out litter picking and basic housekeeping duties within designated external zones where required.
- Help maintain safe and obstruction-free pedestrian and vehicle routes.
- Report any hazards, defects, or maintenance issues identified during patrols.
Customer Service
- Provide a friendly and professional service to customers and visitors.
- Assist customers with enquiries and directions when required.
- Promote a positive image of The Gyle through professional behaviour and appearance.
- Support centre events and operational activities as directed.
Health & Safety
- Follow all company Health & Safety policies, procedures, and safe systems of work.
- Use trolley collection equipment safely and correctly.
- Maintain awareness of vehicle and pedestrian movements within the car parks.
- Report accidents, incidents, near misses, and unsafe conditions promptly.
- Wear all required PPE and uniform provided.
Team Working
- Work closely with security, cleaning, and centre management teams.
- Provide support during busy trading periods and special events.
- Participate in training, toolbox talks, and competency assessments.
- Undertake additional duties appropriate to the role as required.
Person Specification
- Physically fit and capable of undertaking a demanding manual role involving extensive walking, pushing, pulling, and working outdoors.
- Ability to work in all weather conditions throughout the year.
- Reliable, punctual, and self-motivated.
- Good communication and customer service skills.
- Ability to work independently and as part of a team.
- Flexible approach to working hours, including weekends and bank holidays.
- Strong awareness of health and safety requirements.
Desirable Requirements
- Previous experience in a customer service, retail, facilities, or trolley collection role.
- Basic understanding of health and safety practices.
