Operations Manager Job Description
Job Title
Operations Manager
Reporting To
Managing Director
Location
Wigan, Greater Manchester, with travel across the UK when required
Employment Type
Full Time
Main Duties and ResponsibilitiesSecurity Services Operations
- Manage the day to day operations of security contracts across the UK.
- Coordinate staffing, rostering, shift allocation, and emergency cover.
- Ensure all officers are fully vetted in line with BS7858 requirements and hold valid SIA licences.
- Monitor attendance, welfare checks, incident reporting, and escalation procedures.
- Support mobilisation of new contracts and client sites.
- Maintain high standards of service delivery and compliance with ACS requirements.
- Liaise with clients regarding operational updates, incidents, complaints, and service improvements.
- Conduct site visits, audits, inspections, and staff performance reviews.
- Support recruitment, onboarding, and training of security personnel.
- Work closely with the control room team to ensure effective response management and communication.
- Assist with tender submissions, operational planning, and contract retention strategies.
Medical Reporting Organisation Operations
- Manage the daily operations of the Medical Reporting Organisation.
- Coordinate medical appointments and ensure instructions are processed efficiently.
- Liaise with medical experts, solicitors, agencies, and clients professionally.
- Ensure compliance with MedCo requirements, GDPR, and internal quality procedures.
- Monitor turnaround times, report quality, and operational performance.
- Assist with recruitment and onboarding of medical experts and administrative staff.
- Maintain accurate records and ensure confidentiality of sensitive information.
- Support audit preparation and implementation of quality assurance procedures.
- Work closely with case management system providers and outsourced partners when required.
- Assist with business development and client relationship management.
General Responsibilities
- Maintain professional standards and represent the organisation positively at all times.
- Support continuous improvement initiatives across both business divisions.
- Ensure all operations are conducted in accordance with company policies and UK legislation.
- Prepare operational reports, KPI updates, and management summaries.
- Participate in management meetings and contribute to strategic planning.
- Be available for occasional out of hours operational support when required.
Essential Requirements
- Previous experience in an Operations Manager or senior supervisory role.
- Experience within the security industry, healthcare administration, or medico legal sector preferred.
- Strong organisational and communication skills.
- Ability to manage multiple operational priorities simultaneously.
- Good knowledge of Microsoft Office and digital management systems.
- Full UK driving licence preferred.
- Strong leadership and problem solving skills.
- Ability to work under pressure and make operational decisions confidently.
Desirable Requirements
- Knowledge of SIA ACS standards and security industry compliance.
- Understanding of MedCo processes and medico legal operations.
- Experience managing teams across multiple locations.
- Experience in client relationship management and business development.
What We Offer
- Competitive salary based on experience.
- Career development opportunities.
- Supportive management environment.
- Opportunity to work across two expanding industries.
- Company laptop and mobile phone provided where required.
Equal Opportunities
We are an equal opportunity employer committed to creating a professional and inclusive workplace for all employees regardless of background, gender, age, disability, religion, or ethnicity.
Pay: £29,000.00-£40,000.00 per year
Benefits:
Work Location: In person
