Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first.
Do you share our passion that no one should be left disadvantaged due to a lack of knowledge about their rights and responsibilities?
As a Financial Resilience Adviser/Caseworker, you will play a vital role in supporting residents accessing the borough’s Crisis Resilience Fund. You will help clients strengthen their long‑term financial stability through income maximisation, debt management, and improved financial capability. This includes conducting initial debt assessments, identifying urgent priorities, and helping clients understand their options and the practical steps they can take to improve their financial wellbeing.
You will need to be an empathetic and confident communicator, able to build trust with clients experiencing crisis, and committed to empowering people to find a positive way forward. You will work holistically with partner agencies and provide advice across a range of enquiry areas, including welfare benefits and money advice. The role involves supporting vulnerable clients, including acting on their behalf with third parties.
We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days. While our head office is near Royal Oak station, the role also involves working from community settings across Westminster.
Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation.
If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process.
Application deadline: 26th July 2026, 11:59pm please go to our website https://www.westminstercab.org.uk/job/financial-resilience-adviser-caseworker/, we do not accept CV's.
Pay: £34,551.00-£41,120.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home
Application question(s):
- Good knowledge of how the UK welfare benefit system works.
- Great interpersonal skills, resilience, and an ability to get on well with people
- Can you travel to the office in W2 5ES 3 times a week.
Experience:
- using customer databases to record case notes: 1 year (required)
- providing good quality information & advice: 1 year (required)
Licence/Certification:
- Citizens Advice Certificate in Generalist Advice Work (required)
Work Location: Hybrid remote in Bayswater W2 5ES
