Birmingham
Location: Birmingham B2 4RX, United Kingdom
Address: New Street
INDHP
We have an exciting new vacancy for a receptionist to join our team at Britannia Hotel in Birmingham. The Britannia Hotel Birmingham is a 214 bedroom-hotel which is ideally situated in the heart of the city and offers amazing transport links with all major train stations being within a few minutes’ walk.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Auto enrolment pension scheme
Your duties will include:
- Welcoming guests and checking guests in and out on front of house system
- Advising guests and visitors about the facilities on site.
- Being the point of contact for our guests during their stay
- Answering the telephone, making reservations, taking payments, reconciling the shift and balancing floats.
The successful candidate will be organised, punctual and well presented, with excellent communication and customer service skills. Previous Front of House or customer facing experience would be advantageous. Experience using Opera Cloud PMS would be beneficial but is not essential as full training will be provided.
Please Note: Hours will be worked on a 7-day rota to meet the needs of the business.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Application question(s):
- Are you flexible to work both AM and PM shifts depending on the business needs?
Experience:
- receptionist: 1 year (preferred)
- OPERA: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
