ACR is working with a global, market-leading business based in Bolton. We are recruiting for a Service Coordinator to join on a full-time, permanent basis. This opportunity offers flexible working hours, hybrid working, free parking, and the chance to work in a friendly, supportive service team that values long-term relationships and high standards of customer service.
The role suits someone with strong scheduling experience, ideally within engineering or field service environments, and a calm, organised approach.
Salary & Benefits
- Salary £30,000 - £32,000 per annum (depending on experience)
- Hybrid working (2 days from home)
- Flexible working hours (e.g., 8–4, 9–5 etc.)
- Free parking on-site
- Welcoming and supportive team
- 25 days annual leave plus bank holidays
- Enhanced Pension
- Discretionary annual company bonus
What will be expected of you:
- Allocate jobs to engineers, ensuring resources are utilised efficiently and cost-effectively
- Adjust engineer work schedules to accommodate changes in work plans
- Liaise and communicate with engineers on duties, travel, and updates to schedules
- Liaise and communicate with customers to confirm work plans, gather necessary information, and ensure excellent service
- Work closely with service and technical managers and other departments to ensure engineers have all necessary documentation for jobs
- Coordinate with suppliers of non-company engineers when required
- Escalate resource concerns to managers to enable proactive problem-solving and on-time completion of work
- Collaborate with the Service Administration team on finance issues where required
What we’re looking for:
- Experience in a scheduling role would be beneficial
- High level of IT literacy, including MS Office with the ability to learn new systems quickly
- Experience with SAP or Salesforce scheduling/planning systems is an advantage
- Excellent communication skills – written, verbal, and face-to-face
- Strong organisational and planning skills
- Ability to build and maintain positive working relationships with customers and colleagues
- A calm, adaptable approach to managing multiple priorities
INDBUS
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Experience:
- Scheduling: 2 years (required)
Work Location: Hybrid remote in Westhoughton
