Job Description
Partner Success Manager – Renewals
About the Role
We’re looking for a proactive and relationship-driven Partner Success Manager – Renewals to join our team and play a pivotal role in driving value across our partner ecosystem.
In this role, you’ll build strong, trusted relationships with our reseller and implementation partners—ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you’ll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed, with a particular focus on driving renewals, retention, and long-term customer value.
You’ll work collaboratively across teams and with external stakeholders to improve renewal performance, reduce churn risk, and ensure that every interaction delivers a positive, seamless experience.
This is a Hybrid role with three days per week based in our Newcastle Office
Key Responsibilities
What You’ll Be Doing
Build and nurture trusted, long-term relationships with reseller and implementation partners
Support partners through onboarding, training, and ongoing enablement
Collaborate with partners to drive customer success strategies that improve retention and growth
Use data and insights to identify risks, opportunities, and performance gaps across partner portfolios
Facilitate insight-led conversations with partners and customers to maximise value from our solutions
Act as a bridge between partners and internal teams, removing barriers and unlocking success
Deliver enablement sessions and continuous improvement initiatives based on performance indicators such as NPS and customer journey touchpoints
Monitor and track implementation progress, ensuring risks are mitigated and successes are recognised
Champion an exceptional customer and partner experience in every interaction
Key Responsibilities
Identify and forecast customer attrition risks using engagement data, metrics, and partner insight
Analyse performance data to uncover service gaps and improvement opportunities
Drive data-led decision making across partner and customer portfolios
Support partners in developing and executing their Customer Success models
Identify opportunities for customers to gain more value from their software and services
Close success gaps through cross-functional collaboration and process improvement
Contribute to the overall success of the team by proactively identifying issues and recommending solutions
Ensure all partner and customer queries are handled efficiently, professionally, and positively
Deliver outcomes aligned to the Partner Success strategy
What We’re Looking For
Strong relationship management skills with the ability to influence at all levels
A data-driven mindset with the ability to translate insights into action
Experience in partner management, customer success, or account management
Excellent communication and stakeholder engagement skills
Proactive, curious, and solution-oriented approach
Ability to work collaboratively in a fast-paced, cross-functional environment
Passion for delivering exceptional customer and partner experiences
Why Join Us?
Be part of a team that is customer-obsessed and partner-first
Play a key role in driving business growth and long-term value
Work in a collaborative environment where your ideas and impact matter
Help shape a partner ecosystem where every partner is successful, and every customer is happy
Benefits? We have plenty...
Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days
Paid 5 days yearly to volunteer through our Sage Foundation
50% income protection
Holiday buy + sell
Comprehensive health, dental, and vision coverage
Work away scheme for up to 10 weeks a year
Ongoing training and professional development
Hybrid working
Healthy Mind app membership
Access to various helpful memberships for finances, health and wellbeing
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