Job Overview
Midland Eye is a leading private ophthalmology clinic based in Solihull, providing high-quality specialist eye care and exceptional patient experiences.
We are looking for a professional, organised and customer-focused Patient Administrator to join our growing team. This is a key administrative role supporting both NHS and private patient pathways, ensuring appointments, referrals and patient communications are managed efficiently and accurately.
The successful candidate will play an important role in delivering an outstanding patient experience, acting as a key point of contact for patients, clinicians and healthcare professionals while supporting the smooth day-to-day running of the clinic.
Key Responsibilities
- Deliver excellent customer service to patients, relatives and healthcare professionals at all times
- Manage patient enquiries professionally via telephone, email and in person
- Register patients accurately onto the patient administration system
- Coordinate patient appointments, referrals, clinic bookings and theatre schedules
- Process referral information and arrange triaging of referrals as required
- Support the administration of both NHS and private patient pathways from referral through to treatment
- Prepare and distribute clinic correspondence, appointment letters and patient information packs
- Monitor and manage NHS patient pathways to ensure compliance with waiting time targets
- Liaise with Integrated Care Boards (ICBs), GPs, optometrists and other healthcare professionals regarding patient care and referrals
- Maintain and monitor clinic inboxes, telephone messages and patient correspondence
- Accurately update patient records and ensure all documentation is processed in a timely manner
- Communicate appointment information, treatment pathways and administrative updates clearly to patients
- Produce reports and administrative information to support audits, patient satisfaction surveys and service improvement initiatives
- Work closely with consultants, clinicians, nursing staff and the wider administration team to ensure the smooth running of clinics
- Participate in team meetings and contribute to continuous improvement initiatives
- Maintain confidentiality and ensure compliance with all company policies, procedures and information governance requirements
Essential Requirements
- Previous experience in an administrative, patient services, medical reception or healthcare administration role
- Excellent customer service and communication skills
- Strong organisational skills with the ability to manage multiple priorities effectively
- High level of accuracy and attention to detail
- Confident using Microsoft Office and computerised administration systems
- Ability to work efficiently in a busy and fast-paced environment
- Professional, empathetic and patient-focused approach
- Strong interpersonal skills with the ability to build positive working relationships
- Ability to work both independently and as part of a team
- Commitment to maintaining confidentiality and handling sensitive information appropriately
Desirable
- Previous experience within a healthcare, private medical, NHS, optical, dental or clinical environment
- Experience using patient administration systems or electronic medical record systems
- Understanding of NHS referral pathways and waiting time targets
- Experience coordinating appointments, clinics or theatre schedules
What We Offer
- Friendly and supportive team environment
- Ongoing training and professional development
- Opportunities for career progression
- Modern private clinic setting
- Staff discounts on treatments where applicable
- The opportunity to be part of a growing and patient-focused organisation
Pay: From £24,851.00 per year
Work Location: In person
