The Hotel Folk are looking for an experienced Reception and Events Manager to work at The Swan at Lavenham Hotel & Spa. You will be fully responsible for the supervision of reception and events ensuring an exceptional experience for our guests and potential guests in line with the requirements of AA four red star quality standards.
The successful candidate will have a minimum of 2-years recent previous experience in similar role in a similar organisation (luxury hotel) covering reception and events and including use of complaint handling protocols. You will also need a minimum 2-years recent previous experience working in hotel environment in a supervisory or managerial capacity.
Previous experience working in a 2AA rosette establishment would be an advantage as would previous experience in an establishment with a spa. You will need excellent organisational and leadership skills and be dedicated to providing our guests with our signature “blow-your-socks-off” hospitality experience.
This is a full-time role working 40 hours per week which will include evening and weekend work on a rota basis. You will also be required to undertake Duty Management responsibilities on a rota basis.
This is a super opportunity for an existing experienced reception or events folk member to take the next step in their career in hospitality management.
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes:
- A share of the tips
- Free Golf at our Thorpeness Golf Club
- 28 days annual leave
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50prpn
- Discounted products at our Weavers' House Spa
- Family benefits
- Hospitality Action - Employee Assistance Programme
- Company pension scheme
- Training & Developments Opportunities
You must be eligible to live and work in the UK to apply for this role. We cannot provide sponsorship.
Job Types: Full-time, Permanent
Pay: £31,000.00 per year
Benefits:
- Employee discount
- Free parking
Ability to commute/relocate:
- Lavenham CO10: reliably commute or plan to relocate before starting work (required)
Experience:
- Reception management: 2 years (required)
- Events management: 2 years (required)
- Luxury Hotels: 2 years (required)
- Management: 2 years (preferred)
Work Location: In person
