Service Support Manager Salary: £31,000 per annum
Location: Hybrid role with monthly site visits across Inverness and the Highlands
Hours: 40 hours per week
Company Car: Provided
Team Size: Managing approximately 80 staff across multiple sites
At Mitie we bring out the best in people, unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive. We're looking for a
Service Support Manager to deliver excellent service standards across multiple sites, ensuring SLA agreements are met while maintaining high cleaning and compliance standards.
Role Responsibilities
- Build strong relationships with contract clients and conduct regular audit inspections
- Monitor performance against SLAs and cleaning specifications
- Manage daily employee wages and oversee workforce performance
- Ensure Health & Safety compliance across all sites
- Deliver consistent service across multiple contracts in line with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance)
- Lead, support, and develop a team of approximately 80 staff
Required Qualifications & Experience
- Previous management experience
- Strong organisational and people management skills
- IT literate, particularly in Microsoft Office
- Full UK clean driving licence (company car provided)
- IOSH Health & Safety qualification (desirable)
