About us
Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions. Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe. With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.
Role Summary
Within the Corporate Account Management team, you are key to the growth and expansion of DNA Payments. You will be the primary liaison between clients, partners and DNA Payments. You will focus on ensuring business growth, customer satisfaction, and long-term value creation.
You will be the responsible for delivering a world class service to the customer covering all operational, commercial and service related matters.
You will work closely with sales, technical support, onboarding and risk teams to ensure a seamless merchant experience.
Key Responsibilities:
Client Relationship & Account Management:
Manage a portfolio of corporate clients using a pooled account structure.
Serve as the primary relationship manager, ensuring client satisfaction, retention, and growth.
Conduct regular review meetings with key accounts and provide data-driven insights to help customers optimise their payment operations.
Manage escalations to resolution and coordinate across internal teams (support, operations, finance, compliance, and product) to resolve issues efficiently.
Commercial Awareness
Identify and pursue opportunities for upselling, cross-selling, and partnership expansion.
Support contract renewals, commercial negotiations, and pricing discussions.
Operational Management
Oversee the day-to-day management of customers, ensuring adherence to company policies and regulatory requirements.
Work closely with internal teams (operations, implementations, support, finance, risk and compliance) to ensure merchants are supported during onboarding and go live process.
Ensure the merchant is provided with access to all training materials and user guides (and where relevant support the business to ensure users are set correctly on the DNA system).
Support audits and client due diligence processes as needed.
Ensure detailed handovers take place between sales, implementation, account management and support during the go live cycle.
Performance & Reporting
Track key account performance metrics (volume, revenue, profitability, service levels).
Prepare reports and insights for internal stakeholders and clients.
Maintain Salesforce records and documentation to ensure accurate account visibility.
About you
Account Management Experience: 2+ years in account management, client services ideally within the payments industry demonstrating the ability to maintain and grow client relationships.
Payment Solutions Knowledge: Understanding of the payment solutions industry, including eCommerce gateways and other technical payment products is advantageous.
Customer-Centric: A strong focus on client satisfaction.
Multi-Tasking: Ability to work across multiple merchants and maintain operational process discipline.
Accuracy and Attention to Detail: Excellent attention to detail and a proactive, service-oriented mindset. Strong Excel and data analysis skills; familiarity with CRM and financial systems.
Problem Solving: Handles day-to-day issues with urgency and ownership.
Accountability: Takes responsibility for tasks and ensures timely completion.
Communication: Strong communication skills — both written and verbal — with the ability to manage client expectations.
Education: Bachelor’s degree in business, Finance, Economics or a related field is preferred.
What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.
25 days holiday per year
Private Medical
Life Assurance
Ride to work
Access to self-learning platform
Bookboon
Income Protection
Workplace Pension
Employee Assistance Programme
Educate, Discover & Inspire
At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
