Central Employment are currently recruiting for a Customer Support Administrator to join our client’s Customer Services team, with clear progression into an Account Manager role.
Our client is a well-established and growing business within the packaging sector, known for their innovation, quality, and strong focus on building lasting relationships with both customers and employees.
Customer Support Administrator
Location: Thornaby on Tees
Hourly Rate: £13.46 per hour
Hours: 35 hours per week (Monday–Thursday 9am–5pm, Friday 9am–2pm)
Contract: Temp to Perm
Responsibilities:
Managing communication across customer projects, ensuring all parties are kept up to date
Handling customer enquiries efficiently and within agreed timescales
Processing customer orders accurately and on time
Supporting Customer Account Managers with day-to-day admin tasks
Maintaining accurate records of all customer and internal communications
Liaising with internal departments to ensure customer requirements are clearly understood
Answering incoming calls and managing the switchboard
Meeting and greeting visitors and assisting with basic enquiries
Supporting the wider team to achieve the best outcomes for customers
Requirements:
Strong administrative and organisational skills
Excellent communication skills
Ability to work independently and use own initiative
A flexible and enthusiastic team player
High level of accuracy and attention to detail
Good problem-solving skills
Reliable, patient, and professional approach
Willingness to learn and develop within the role
Benefits:
Salary of £24,500 per annum
Temp to perm opportunity
Early finish on a Friday
Option to move to a 9-day fortnight after probation
Clear progression into an Account Manager position
Supportive and collaborative working environment
How to Apply:
If you are interested in this opportunity and feel you have the relevant skills and experience, please submit your CV or apply directly online.
Central Employment is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
