Estate Services Support Officer (£25,776.89)
Chippenham
Join our team as an Estate Services Support Officer and play a key role in supporting the delivery of high-quality estate services across our communities.
About the Role
We are looking for an organised and proactive individual to provide administrative support to our Estates team, based at our Stanley Bridge Farm depot in Chippenham, you will help ensure the smooth running of estate operations by supporting managers, employees, clients, and visitors.
Your responsibilities will include handling telephone and email enquiries, maintaining records and filing systems, drafting correspondence, assisting with customer complaints, and providing financial administration support. You will also be responsible for raising purchase orders, processing invoices, monitoring trade accounts, and ensuring job completion records are accurately maintained.
This is an excellent opportunity to become part of a dedicated team committed to maintaining and improving communal areas for our residents. You will work in a supportive environment where your administrative expertise will make a real difference to service delivery.
What We`re Looking For
- Strong administrative and organisational skills
- Experience raising purchase orders and processing invoices
- Good working knowledge of Microsoft Office, including Word, Excel, and Outlook
- Excellent communication skills and the ability to work effectively with a variety of stakeholders
- Ability to manage multiple priorities, work independently, and meet deadlines
Even better if you have
- Experience working within housing, property, or estate services
- Knowledge of housing management systems, ideally MRI
- Experience using Excel or Power BI to produce reports and analyse data
Please note that successful applicants will be required to complete a DBS check before employment. Further details will be provided following a job offer.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
- 25 days annual holiday entitlement
- A defined contribution pension scheme.
- Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
- Two days paid volunteering leave per year
- Buying and selling of annual leave
- Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
