585071
London Heathrow, GB
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AOG Operator
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
YOUR ROLE
We have an exciting opportunity for an experienced AOG Operator to join our Air Freight team based in London Skyline, supporting a 24/7 AOG control tower environment.
This is a critical role focused on the rapid, compliant, and efficient movement of time critical aircraft parts, ensuring we consistently meet demanding aviation customer SLAs.
As AOG Operator, you will lead and support a high performing team, overseeing urgent, time sensitive shipments from end to end. You’ll play a key role in operational decision making, managing escalations, and ensuring exceptional service delivery in a fast-paced, high-pressure environment.
WHAT ARE YOU GOING TO DO?
Supervise daily AOG (aircraft on ground) operations, ensuring all shipments are actioned immediately and accurately
Oversee end-to-end air freight activities including collections, routings, bookings, and final mile delivery
Make real time decisions on urgent shipments, including routing, carrier selection, and contingency planning
Ensure all customs, MAWB, and regulatory documentation is completed accurately and on time
Proactively monitor high priority shipments, intervening early to prevent delays
Act as the primary escalation point for customers and internal stakeholders
Provide clear, timely, and proactive communication to customers
Build strong relationships with airlines, MROs, OEMs, and logistics partners
Lead, coach, and support AOG Operators, ensuring strong performance across shifts
Manage workload distribution, KPIs, and effective shift handovers
Ensure full compliance with aviation security, customs, and internal policies
Conduct quality checks on documentation, routings, and supplier bookings
Drive continuous improvement, identifying opportunities to enhance efficiency and service delivery
Support cost control through effective supplier management and accurate costing
WHAT ARE WE LOOKING FOR?
To be successful in your application you will have proven experience within AOG or time critical air freight operations with strong knowledge of air freight processes, customs requirements and MAWB documentation. You will have proven team leadership or supervisory experience, able to coach, develop and mentor your team.
It goes without saying that you will be a natural communicator, problem solver, negotiator and influencer who is able to make quick and accurate decisions in a fast-paced environment.
You will be IT literate able to use freight systems such as Cargowise.
Due to the nature of the role and security clearance requirements it is essential for the successful candidate to have resided in the UK for a minimum of 5 years.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
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