Our client, based in the West of Edinburgh is seeking to employ a member to their team on a full-time basis. This role will be working Monday to Friday where there is ample free parking and plenty of public transport links. After a successful probation period working from home on a Tuesday and Friday is also applicable.
The role itself will be an excellent opportunity for an enthusiastic and motivated Customer Care Administrator to join the department based in Edinburgh. Working as part of a team you will play an essential role in providing first line support and assistance to their customers. In addition, you will also be responsible for the smooth and organised running of the customer care processes as well as other administrative tasks.
Main Responsibilities will include:
- Provide first-line customer support and assistance, ensuring enquiries are handled professionally and efficiently.
- Manage and coordinate customer care processes to maintain excellent service standards.
- Carry out a range of administrative duties to support the day-to-day operations of the department.
- Liaise effectively with customers, residents, colleagues, contractors, and other stakeholders.
- Maintain accurate records and documentation.
- Prioritise and manage a varied workload while meeting deadlines and maintaining attention to detail.
- Contribute positively to a collaborative and customer-focused team culture.
- We are looking for a proactive, positive, and professional individual who is passionate about delivering outstanding customer service.
To be considered for this opportunity we are looking for:
- Previous experience in a customer service or administrative role.
- Strong interpersonal and communication skills.
- Excellent organisational skills with the ability to manage multiple tasks effectively.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Ability to work both independently and as part of a team.
- Strong attention to detail and problem-solving skills.
- A professional approach with a commitment to delivering excellent customer experiences.
Desirable:
- Experience within the Property Factor sector.
- Knowledge or experience of CPL Software.
Benefits:
- Competitive Salary
- Annual Leave with extra days for long service
- Company Sick Pay
- Pension scheme
- Share Scheme
- Life Assurance – 6 x annual salary
- Private Medical
- Group Income Protection
- Bonus Scheme
- Employee Assistance Programme
- CycleScheme
- Corporate Clothing Scheme
- L&D Opportunities
- On-site parking
Working hours are 9am - 5pm.
Next Steps:
For further information, please apply by emailing your CV to Utopian Professional Recruitment ASAP. To keep up to date with current opportunities be sure to follow the Utopian Professional Recruitment page on LinkedIn, Instagram & Facebook. Whilst Utopian Professional Recruitment strives to get in touch with all our applicants, it is not always possible. If you have not heard back from us within 5 working days after sending us your CV unfortunately you have not been shortlisted for this position.
Equal Opportunities:
Utopian Professional Recruitment is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Job Types: Full-time, Permanent
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
Work Location: In person
