Line Manager:Head Housekeeper or designated deputy.
Job Purpose / Summary:
· To ensure the hotel bedrooms and public areas are cleaned and checked to the highest standards required at all times, reporting maintenance problems.
To ensure high standards of cleanliness and service are achieved in all designated housekeeping areas.
· All cleaning activities are carried out with minimum inconvenience to the hotel guests.
· Ensure all cleaning in the designated areas is carried out to the Company Standards.
· Ensure all standard checklists are used as prescribed.
· Guest feedback both positive and negative, is handled and correctly recorded.
· To be able to deal with any reasonable requests from guests in a professional manner.
· Company procedure for security of guest possessions is followed at all times.
· Guest property found / lost procedure is adhered to.
To understand the impact of effective cost control while undertaking the role.
· All maintenance issues reported immediately following the correct procedure.
· Housekeeping supplies / stocks are rotated using the ‘first in, first out’ system, and therefore reducing wastage.
· Cleaning chemicals are used as directed, to achieve desired results and reduce wastage.
· Understand the procedure for rejecting linen.
· When undertaking bedroom upgrades or displaying promotional material in bedrooms the company specification must adhere to.
To ensure that a good level of product and local knowledge for guests when requested.
· Must be aware of departmental and relevant hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.
· Knowledge of local area i.e. Local shops and places of interest
· Know who to direct guests to if unable to answer queries.
To ensure co operation and compliance with all legislation relevant to your role in the business.
· Must attend all Health and Safety Training as directed by designated Line Manager.
· Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974.
· In use of company nominated chemicals, it is your responsibility to comply by COSHH.
· Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
· To have a complete understanding of hotel and Company procedure in the event of a fire.
· To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
· Ensure security for both self and all departments.
To ensure that Learning and Development is undertaken to enable you to fulfil your job role.
· Attend hotel and departmental induction.
· Attend Job chats and Performance Reviews
· Development through NVQ training
· Being a Buddy for new starters.
The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting Company and guest needs is required by all employees.
Pay: £10.85-£12.71 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
Flexible language requirement:
Experience:
- housekeeping: 1 year (preferred)
Work Location: In person
