Crew Team Lead
Job Description
Sensitivity: General
- Compliance & Loss Prevention – Ensure all policies, procedures, and health & safety
measures are adhered to, safeguarding the business.
- Operational Excellence – Stay up to date with company product launches, promotions,
and activities, implementing changes as needed.
- Social & Environmental Responsibility – Align with the company’s sustainability
mission and actively champion relevant actions.
Skills and Experience
- Proven ability to successfully lead a team and act as a role model.
- Experience in a customer service environment is essential.
- Strong understanding of POS management, daily banking procedures, and meeting
operational deadlines.
- Excellent interpersonal, organisational, and communication skills.
- Positive and proactive attitude, demonstrating confidence in taking the initiative.
- Ability to work efficiently in a fast-paced environment and quickly adapt to new tasks.
- Strong team player, engaging with the team and embracing opportunities to contribute.
- Effective time management and ability to prioritise tasks.
- Passionate commitment to the brand and its values.
Role Competencies
Customer Service: Provide excellent service, solve problems quickly, and ensure a great
customer experience.
Team Leadership: Lead by example, motivate the team, and support their growth and
development.
Operational Efficiency: Keep the store running smoothly by meeting standards, managing daily
tasks, and handling transactions accurately.
Commercial Awareness: Understand store goals, track key metrics, and contribute to hitting
sales and performance targets.
Health & Safety: Ensure safety and compliance, protect store assets, and follow procedures to
prevent loss.
Communication: Build strong relationships with your team and customers, and share clear,
helpful information.
Adaptability: Stay flexible and positive in a fast-paced environment, solving problems and
adjusting as needed.
Social & Environmental Responsibility: Support the company’s sustainability efforts and
engage with the community.
Time Management: Prioritise tasks efficiently, balancing team needs and store operations.
