Looking for flexible work in the NHS?
The Flexi‑Bank is a collaborative staff bank hosted by Royal Surrey NHS Foundation Trust in partnership with Surrey and Borders Partnership NHS Foundation Trust, offering greater choice, flexibility and access to a wider range of opportunities across both organisations.
Why join the Flexi‑Bank?
Work flexibly – choose shifts that suit your lifestyle and availability
Access more opportunities – pick up shifts across mental health, community and acute care settings
Get paid fairly and on time – competitive rates and fast access to earnings through Stream
Stay supported – benefit from training, development and guidance from our dedicated Temporary Staffing Team
Be part of something bigger – join a growing collaborative of NHS Trusts across Surrey
Surrey and Borders is looking for someone who enjoys working in a fast-paced operational environment, has a proactive and solution-focused approach, and is willing to actively contribute to the day-to-day workload of the rostering service while providing effective leadership and support to the wider team.
Job Overview:
The role is primarily focused on the operational management and support of the Trust's rostering service, with oversight of the Electronic Staff Record (ESR) function.
The postholder will lead and support the Trust's Rostering and ESR services, ensuring the delivery of a high-quality, responsive and customer-focused workforce systems service. They will provide operational leadership to the Rostering and ESR teams, with a primary focus on rostering operations, system utilisation and service improvement.
This is a hands-on management role requiring active involvement in the day-to-day operation of the rostering service. The postholder will work directly within HealthRoster / Optima to support the team, resolve complex queries, maintain system configuration, develop and maintain rostering structures, and support managers in achieving safe, effective and efficient staffing.
The postholder will ensure workforce systems are utilised effectively, promote best practice, maintain high standards of data quality and compliance, and support the delivery of workforce processes across the Trust.
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Key Responsibilities:
- Provide day-to-day leadership, support and coordination for the Rostering and ESR teams, ensuring a high-quality, responsive and customer-focused service.
- Act as the Trust’s operational lead for Allocate HealthRoster, ensuring the system is effectively maintained, developed and utilised.
- Work directly within HealthRoster on a daily basis, undertaking system administration activities including the creation and maintenance of units, organisational structures, user access, templates and roster configuration.
- Provide hands-on operational support to the rostering team, assisting with the resolution of complex queries, system issues and escalated requests from managers and staff.
- Support managers and roster creators to develop effective rosters that meet service requirements, workforce policies and safe staffing standards.
- Maintain oversight of ESR operations, ensuring compliance with statutory and organisational requirements.
- Develop and maintain effective working relationships with operational managers, HR, payroll, finance and digital colleagues to support service delivery and continuous improvement.
- Monitor service performance, identifying opportunities to improve system utilisation, roster quality, compliance and operational efficiency.
- Produce, analyse and present workforce systems performance information, highlighting trends, risks and opportunities for improvement.
- Support the development and implementation of workforce systems enhancements, upgrades and service improvement initiatives.
- Deliver training, coaching and guidance to managers, roster creators and system users to promote best practice and maximise system benefits.
- Develop and maintain local procedures, guidance documents and standard operating processes relating to rostering and workforce systems.
- Undertake regular audits and compliance checks to ensure adherence to Trust policies, workforce standards and system governance requirements.
- Support the implementation of workforce-related projects and contribute specialist rostering expertise to organisational change programmes.
- Lead, motivate and develop staff through regular supervision, appraisal, training and personal development planning.
- Act as a subject matter expert for rostering systems, providing specialist advice and guidance to stakeholders across the Trust.
- Deputise for senior colleagues and undertake other duties commensurate with the grade and responsibilities of the post.
- The postholder is expected to maintain an active operational role within the rostering function and will routinely undertake system administration and support activities alongside the rostering team. This is not a purely supervisory or managerial position; the role requires a visible, accessible and practical leader who actively contributes to the delivery of the service.
General:
- To fully participate in the Trust’s performance review and personal development planning process on an annual basis.
- Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process.
- To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
- To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover.
- To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.
- To contribute to the prevention and control of health care associated infection by adhering to Trust policies and guidelines.
- Surrey & Borders Partnership NHS Trust is committed to valuing and promoting diversity in employment, service delivery practices and its’ general environment. An expectation of all leadership posts within the Trust is that each individual will take responsibility for promoting open, inclusive and accessible service provision, staff development and a culture that values and respects difference.
