RECEPTIONIST
Contract Type: Full-time (35 hours per week), permanent
Location: Albany Street, Edinburgh (office based)
Salary: £26,000 per annum
Closing date: 3rd July 2026
Interview: w/c 13th July 2026
Who are we?
Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.
You can find out more about us at www.deafaction.org.
About you
We are looking for someone with excellent communication skills with a background in Administration/Reception to join our Resources team. This post will be based in reception, and you will be first point of contact dealing with face-to-face clients -both deaf and hard of hearing. Experience with working with deaf people and BSL skills level 3 or equivalent is essential. Knowledge of working on a switchboard is an advantage but training will be given.
The ideal candidate will be fully committed to our values, which can be found on our website.
The role
Key responsibilities:
· Greet persons entering the building, determine the nature and purpose of visit, and direct or escort them to specific destinations.
· Operate telephone to answer, screen, and forward calls, providing information, taking messages and scheduling appointments.
· Manage and respond to email enquiries.
· Collect, sort, distribute and prepare mail, messages, and courier deliveries.
· Responsible for processing and receiving invoice payments over the phone.
· Order, receive, and stock stationery supplies
· maintain tea, coffee and milk supplies in staff kitchens, topping up other supp
· Deal with room bookings and set up of rooms, including catering and AV requirements
· Client invoicing for room bookings
· Set heating for the building each week
· Carrying out weekly fire alarm testing
· Logging sheets for staff, visitor and contractor sign in and out
· Booking in car park requests from staff
· Assisting colleagues and BSL tutors with printing and scanning
· Assisting colleagues with logging I.T issues
· Reconcile petty cash
· To provide assistance to the Office Manager and Resources Team
· To provide admin support to other Managers
· Create a tidy work environment, leaving rooms and reception presentable at all times
· Attendance at departmental meetings.
PERSON SPECIFICATION
You should have...
· Certificate in Sign Language (level 3) or equivalent
· Experience or understanding of receptionist duties.
· Experience in working with deaf* people.
· Great communication skills.
· A positive, welcoming nature with a can-do attitude.
· A willingness to learn and show initiative.
What’s on offer?
· Occupational pension scheme with employer contributions of 6%
· 32 days leave pro rata (inc bank holidays) with additional leave accruing with long service (up to maximum of 5 days), and long service awards.
· 24/7 access to an Employee Assistance Programme provided by Health Assured
· In-house Mental Health First Aiders
· Access to the Cycle to Work Scheme and IT Voucher Scheme
· Ongoing support for learning and development through our PDR process
· BSL lessons
· Long service benefits
· Day off on your Birthday
· Death in service benefit
· Employee discount at Blackwood Bar.
To apply, please send your CV along with a covering letter to [email protected]
Disclosure checks will be requested. Applications welcome from all sections of the community. Please note however that we are unable to offer sponsorship for this role.
Pay: £26,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
Language:
- British Sign Language (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
