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Lead Professional Officer

Job details

This is a 4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.

Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
Provide clear, high-quality advice on housing options to enable informed decision-making.
Work proactively to prevent homelessness through early intervention and practical support.
Assist customers in accessing private rented sector accommodation where appropriate.
Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
Assess eligibility, homelessness status, and priority need in line with legislation.
Undertake inquiries and produce detailed and legally sound decision letters (S184).
Refer complex cases to relevant specialist teams with comprehensive supporting information.

Experience working in a housing options, homelessness prevention, or similar role.
Proven experience managing a caseload and delivering customer-focused services.
Experience in mediation, negotiation, and working with vulnerable individuals.

Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
Evidence of continued professional development in housing or homelessness services.

To deliver a customer-focused housing options and homelessness prevention service under the No Wrong Door (NWD) programme