Are you a strong leader with a passion for exceptional customer service? We’re looking for someone with outstanding leadership skills to join our busy Aftersales Department at Gloucester Skoda.
If you are an experienced Senior Service Advisor, Service Operations Manager, Assistant Service Manager or Workshop Controller who is looking for their next step, we would love to hear from you!
Key Responsibilities
- Be accountable for all workshop, front-of-house service, and parts department staff by managing performance through effective coaching and leadership.
- Plan, forecast, and budget to consistently achieve departmental targets.
- Recruit and onboard Service team members efficiently and effectively.
- Ensure high levels of customer satisfaction and maintain compliance with Skoda brand standards.
- Identify and maximise commercial opportunities through targeted campaigns.
- Maintain a safe, healthy, and compliant working environment for all staff.
Essential Skills and Qualifications
- Have a proven track record in a main dealer environment, with a minimum of 3 years’ experience as a Service Manager or Aftersales Manager.
- Be confident managing large teams in a high-volume environment.
- Be experienced in building strong teams and driving high levels of customer satisfaction.
- Have a proactive approach to addressing performance issues and developing staff.
- Demonstrate a history of exceeding performance targets through team motivation and leadership.
- Be an energetic and inspirational leader with strong coaching skills.
- Have financial awareness and competence in interpreting management accounts.
- Be proficient in Microsoft Office packages.
- Be driven to engage your team and lead by example.
- Live and demonstrate our core values of Trust, Relationships, and Experience.
Pay: £40,000.00-£62,000.00 per year
Benefits:
- Company car
- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
Experience:
- Main Dealer: 2 years (required)
- Assistant Service Manager: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
