To answer phone calls for appointments and general enquiries efficiently to support patients to use the phlebotomy service.
To welcome patients, visitors and couriers to the Pathology Department at Basingstoke hospital, especially those attending for blood test, and signpost and troubleshoot, ensuring high levels of customer care and satisfaction.
To manage couriers, pick up and deliveries by informing the relevant Pathology staff of their arrival.
Applicants must be able to work 12:00-17:00 Mon-Fri
Booking phone appointments for patients
Assisting visitors, couriers and patients attending the department
Attending the admin team meetings to discuss service improvement
This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier – Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017
Booking phone appointments for patients
Assisting visitors, couriers and patients attending the department
Attending the admin team meetings to discuss service improvement
This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Please see attached job description for full details related to the post
