As part of the application process you will be asked to complete a CV and personal statement.
Further details around what this will entail are listed on the application form.
Applications will be sifted on CV and Personal Statement.
In the event of a large number of applicants, applications will be sifted on the personal statement only.
This vacancy will have a two stage interview process.
First stage interview
The first interview will be a 60-minute video interview which will consist of a presentation, followed by a number of behaviour questions against the following Civil Service Behaviours:
-
Delivering at Pace
-
Changing and Improving
-
Communicating and Influencing
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.
Final stage interview
Candidates who are successful at the first interview will be invited to a final stage panel interview with CustomerFirsts Director or a member of the senior leadership team alongside wider team members. In this interview, we will want to understand your motivations for applying to CustomerFirst and will ask you to provide examples of your experience that demonstrate how:
-
Mission Driven you are demonstrating a clear understanding of an organisations purpose and uses past decisions, actions and trade-offs to show genuine commitment to delivery meaningful outcomes
-
Disruptive you have been constructively challenges the default, bringing evidence‑based and testable alternatives.
-
Comfortable with ambiguity maintains momentum while adapting priorities as new information emerges.
Sift and interview dates
Sift and interview dates to be confirmed.
Further Information
Existing Civil Servants and applicants from accredited NDPBs are eligible to apply,and can be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
Reasonable Adjustment
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DSIT Candidate Guidance. A DSIT Plain Text Version of the guidance is also available.
We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to the Department for Science, Innovation and Technology from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
DSIT cannot offer Visa sponsorship to candidates through this campaign.
DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback
Feedback will only be provided if you attend an interview or assessment.
