About us
OK Diners are classically styled 1950's American restaurants, with booth seating, rock and roll music and a friendly, welcoming atmosphere.
We are famous for our juicy stacked burgers made to our own recipe, thick dairy ice cream shakes, all day breakfasts and delicious pancakes… a great American diner menu cooked to order and good value too. Just like in the United States where simple food is plentiful and bottomless coffee comes as standard.
The role profile:
To contribute to the turnover and profitability of the business by offering exceptional customer service and maintaining a fantastic reputation through service, style and standards.
The Front of House team are ambassadors for the business, creating an outstanding first impression and genuine welcome for every visitor.
The role is built around entertaining customers, providing a knowledgeable, personalised service to each customer and giving them a reason to return time and time again.
Key accountability of the role:
To greet every guest with a genuine, warm and friendly welcome and do your best to assist them with their requirements during their visit and to ensure that all guests are thanked for their custom as they leave.
Have a full understanding of the restaurant menu to enable you to assist customers with any queries.
Ensure that all food and drinks are served correctly to company standards.
Have a full understanding of any current promotions to enable you to promote the sale of food and drink through product knowledge to ensure that every customer gets the best possible experience during their visit.
To be responsible for the day to day cleanliness of the restaurant, and ensure that as a business we are continually providing a comfortable, impeccably clean environment for our guests.
To maintain at all times, a high standard of personal cleanliness, grooming and appearance and to ensure that your demeanour and professionalism are a credit to the business at all times.
To contribute to the safe working environment as directed by the Health & Safety at work act 1974.
To observe the licensing laws as applicable to this business.
To be responsible for handling cash and stock accurately and to ensure discrepancies are kept to a minimum and any occurrences are recorded and reported to the management team.
To have a full and detailed understanding of the company handbook to enable you to work within the parameters of the company policies and procedures.
To ensure all issues relating to customer service (stock levels, maintenance etc.) are communicated to the management team to ensure a speedy resolution.
To be involved in the progression of the business by contributing ideas and working with the management team to launch new initiatives and ensuring their success.
Competency requirements:
· Confident
· Enthusiastic
· Knowledgeable
· Able to work without supervision
· Happy friendly disposition
· Lively, energetic personality
· Able to communicate well with a wide variety of people
· Honest and reliable
Technical/professional expertise required:
· Evidence of a passion for the customer service industry
· Numerate
· Able to work flexible hours, subject to change
· Experience of working within a customer service environment
· Fastidious and standards driven
Works well within a team
Job Type: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: £8.00-£12.71 per hour
Benefits:
- Employee discount
- On-site parking
Flexible language requirement:
Physical Setting:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Work days:
Application question(s):
- Due to the location of the Diner and the fact that it is not served by public transport, we ask that all prospective candidates have access to their own transport. Please tell us how you would travel to work.
Experience:
- catering: 1 year (preferred)
Work Location: In person
