About the role
Social Bite are a charity and social enterprise business providing homes, jobs, food, and support to empower people to transform their own lives. Our network of coffee shops provides free food to over 150 people from the homeless community in Edinburgh, Glasgow and Aberdeen every day. We work to end people’s isolation and exclusion by helping them overcome barriers.
We are looking for someone special to join our team as a Supervisor for our newly refurbished Edinburgh coffee shop
Not only will you bring a real enthusiasm for great customer service, but you will also have experience in supervising a small coffee shop and a desire to join our collaborative movement to end homelessness.
You will be one of a small network of stores who support each other.
This is an exciting opportunity to make a real impact - not just through providing outstanding customer service, but also by embodying our values, promoting our brand, and fostering a culture of excellence among your team. You will come with experience in supervising a small coffee / dessert shop or catering operation with a desire to join our collaborative movement to end homelessness.
In this role, you’ll have autonomy over the day-to-day running of the unit, with the responsibility that comes with it. You’ll lead by example, inspiring your team to deliver a first-class experience for every customer while encouraging them to promote our brand and upsell, where possible. You’ll also be part of a small network of stores that collaborate and support each other.
We need you to be:
- Customer-focused with an eye for detail, ensuring every customer interaction is exceptional
- Good with numbers, confidently managing stock control, financial reporting, and compliance checks like food temperatures
- An inspiring leader with creative ideas and keen to pass on your knowledge to help develop your team
- A people person who loves seeing your team grow
- Passionate and driven, with a clear focus on ensuring the unit thrives and succeeds
- A great communicator who collaborates effectively with both your team, colleagues and other stakeholders.
We’d like you to have the following experience:
- As a Barista of a small coffee shop
- Proven supervisory experience
- Running shifts in the absence of Managers
- Experience in desserts, or other small food environments
- Health and safety within a food environment, ensuring compliance with best practices and regulations
- Food-related retail controls, such as managing stock, costs, staff scheduling, and banking procedures.
Why join us?
This is more than just a job - it’s an opportunity to be part of something bigger. You’ll not only have the chance to supervise a successful retail operation but also play a key role in upholding our values and creating an environment where your team and unit can truly excel.
We are keen to recruit as soon as possible, so all applications will be considered as they are received and interviews scheduled on a rolling basis, therefore early applications for this role are encouraged.
- Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.
- Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.
- Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.
- Perks: competitive salary and benefits including:
- Holiday pay
- Pension scheme
- Reward Hub (discounted gym, restaurants, shop partnerships)
- Learning and support for career development
- Cycle to work scheme
- EAP (Employee Assistance Program) and in-house wellbeing initiatives.
- Access to the Blue Light Card
- Values Superstars rewards
Application process: If you think you’d be the perfect fit for this role, we’d love to hear from you. Visit our website www.social-bite.com for more information.
Please click 'apply now' to send a CV and cover message us or email us your CV and cover message directly to [email protected]. Your cover message should give us a sense of who you are and help us understand why you’re a good fit for this role. Your cover message could be a letter (up to 500 words), a video or voice note (up to four minutes), or something else appropriate. Ultimately, it’s what you’re comfortable with, but please note that applications without a supporting message will not be considered.
Job Types: Part-time, Permanent
Pay: £14.05 per hour
Expected hours: 40 hours per week
Schedule:
- 8 hour shift
- Weekend availability required
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience in upselling products or driving sales in a retail environment?
- Do you have experience supervising a retail food or catering operation?
- Have you supervised a small team in a customer-facing environment before?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £14.05 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
Application question(s):
- Do you have experience managing a retail food or catering operation?
- Have you managed a small team in a customer-facing environment before?
- Do you have experience in upselling products or driving sales in a retail environment?
Work authorisation:
- United Kingdom (required)
Work Location: In person
