Vacancy at ELM Group
Estate Services Adviser (Full time)
Frimley, Surrey
Are you a well organised and pro-active customer service professional looking for a new and exciting challenge in a varied role? Do you have experience with managing calendars, inboxes and general administration? Want to work proudly together as one team to deliver an outstanding service for our leaseholders?
About the role
ELM Group is a leading residential estate management company, who manage an excess of 150 exclusive and beautifully landscaped developments across the UK. We are looking for a professional and enthusiastic Estate Services Adviser to join our friendly team in Frimley, to provide office-based support to three of our team of eight Area Managers. This role would suit someone with a background in roles such as conveyancing, legal secretary or paralegal.
About You
As part of the Customer Service Team, you will be a real ambassador for our customers, solution-focused, identifying challenges rather than problems and play a part in delivering performance at its best, on a personal and collaborative basis. You will be a team player, with previous customer service experience and you will have strong decision-making skills and be used to working under pressure and to tight deadlines.
A proven track record with a reputation for being a positive role model and driving change through people and processes with the ability to be flexible when the need arises. You will work in an intuitive way with a high level of responsibility supporting the Area Managers, as well as delivering a positive, prompt and accurate service to our leaseholders, our Estates Services Team, our remote staff, contractors and each other.
Experience using Microsoft Office is essential, along with a great telephone manner and experience handling a high volume of calls.
Why Join Us?
- Be part of a dynamic and supportive team
- Opportunities for personal and professional growth
- Make a meaningful impact on our customer experience with an ethical company
Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week
Salary: £28,500 per annum
General responsibilities
- Establish good relationships with Area Managers, Estate Managers and other estate-based staff to promote the services of the Customer Service Team and provide support and solutions to day-to-day issues.
- Manage diaries and mailboxes for your Area Managers, organising estate visits, budget meetings and account meetings in accordance with required timescales and occasionally take minutes in meetings, whilst observing absolute confidentiality.
- Providing support to the Resales department where required
- Deal effectively with all telephone enquiries by either providing the solution or referring to the relevant member of the team with an emphasis on monitoring and tracking to resolution
- General typing, filing, photocopying and all other reasonable office duties as required
- Work collaboratively with and support fellow team members as and when required
Please visit our website to read the job description. There may be additional tasks that are specific to this role, if you are shortlisted we will advise you of these at interview.
Benefits
We believe our staff are at the forefront of our commitment to provide an excellent service to our leaseholders, we offer competitive salaries and comprehensive induction training to help you settle confidently into your role. Please have a look at the rewards and benefits page on our website to see what else will be available to you as an ELM employee.
How to apply
If you are interested in applying for this position, please send us your up-to-date CV. An application or Skills Summary form (downloadable from the Application page on our website) are really beneficial as they give you the opportunity to show where your experience and skills can be applied to this role. We review CV's on a regular basis and suitable candidates will be invited to a formal interview.
Job Types: Full-time, Permanent
Pay: £28,500.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Are you within a 30 minute commute of the jobs location?
Experience:
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
- Personal Assistant/Diary Management: 1 year (required)
- Housing: 1 year (preferred)
Work Location: In person
