Company Overview
Car Parts Centre Ltd is a dedicated supplier of car parts and accessories, serving both retail customers and trade professionals. We are committed to providing quality products and excellent service to support the automotive industry.
Summary
We are seeking a Customer Service Assistant to join our team in Leicester. In this role, you will be vital in ensuring our customers receive outstanding service and support, reflecting our company's values of quality and reliability.
Responsibilities
- Assist customers with inquiries and product information in person or over the phone.
- Manage data entry tasks accurately to maintain up-to-date records.
- Communicate effectively with a diverse customer base.
- Promote upselling opportunities to enhance sales.
- Handle phone etiquette professionally, ensuring a positive customer experience.
- Analyse customer needs to provide tailored solutions.
- Support team members in achieving store goals.
- Maintain a clean and organized work environment.
- Qualifications
- Proven experience in customer service or retail is preferred but not essential.
- In person and Telephone communication skills .
- Strong data entry and analysis skills.
- Ability to handle phone interactions with professionalism.
- Friendly, approachable, and customer-focused attitude.
- Ability to work effectively as part of a team.
- Previous experience with upselling techniques is a plus.
- Call-To-Action
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we invite you to bring your enthusiasm and expertise to Car Parts Centre Ltd. Apply now and help us drive success together!
Pay: £24,420.00-£38,785.13 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Work Location: In person
