We are looking for an experienced and forward thinking candidate with strong customer service and administration skills to join our existing friendly and dynamic team.
Part Time position : Tuesday 1.30pm to 5.45pm, Wednesday 07.45 to 5.45pm, Friday 7.45 to 5.45pm
About Victoria Medical Centre
We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN and a branch surgery, located in the towns main shopping centre.
Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.
Benefits of working at Victoria Medical Centre:
- Enrolment to the NHS Pension Scheme
- Competitive salary
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team
Overview of the Job
To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.
Job Description
The following are part of the core responsibilities of a Administrator Receptionist:
- Undertake reception duties when required following protocols and procedures
- Greet all patients and visitors in a courteous and polite manner, offering all reasonable assistance
- Handling and processing of prescriptions, ensure all prescription requests are processed and are ready for collection within 3 working days
- Book appointments by telephone and face to face
- Receive and make calls as required
- Divert calls to relevant team and deal with general Enquiries and appointment line
- Undertake Administrative duties - completing of tasks both in EMIS Web and DOCMAN
- Registering of new patients
- Scanning and filing of incoming documents and post
- Deal with email queries following protocols and procedures.
- Act as the first point of contact for patients raising concerns or informal complaints
- Support patients by directing them to the most appropriate service or clinician
- Carry out daily opening and closing duties to ensure the smooth and secure operation of the practice.
- Filing documents such as ECGs and non-urgent scanning
- Assist with the cold chain policies of the practice by conducting the daily vaccine temperature checks
- Assist with the monitoring of the resus/crash trolleys by conducting daily checks and logging them accurately within the allocated documents.
Essential Criteria
- Excellent communication skills (written and oral)
- Experience of administrative duties
- Strong IT skills
- Polite and confident
- Forward thinker
- Working within a team
Desirable criteria
- EMIS Clinical System - training will be given if required
- Knowledge of Microsoft Teams, Excel, Word
- Experience of working in a health care setting as an administrator and/or receptionist
Disclosure and Barring Service Check
This post is subject to the rehabilitation of Offenders Act (exceptions order) 1975 and as such it will be necessary for submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Part-time, Permanent
Pay: £12.82 per hour
Work Location: In person
