About Us
The Pheasant Hotel is an AA-rated 3 Red Star hotel set in the heart of rural North Yorkshire. We are passionate about delivering outstanding, personalised service to every guest, creating a true home-away-from-home experience throughout the year.
We pride ourselves on fostering a supportive, welcoming, and ambitious workplace where team members can thrive both individually and together. Alongside daily development, we encourage collaboration across the wider team, creating group opportunities to learn, grow, and contribute to the continued success of the hotel.
Our work environment includes:
- Food provided
- Growth and development opportunities
- Group training and team collaboration opportunities
- Wellness programmes
- Company perks
- On-the-job training
- Safe work environment
- Lively atmosphere
The Role
The main responsibilities of the Senior Waiter role will include, but are not limited to:
Under the guidance of the Restaurant Manager and Assistant Manager, you will help ensure that a consistently high standard of service is delivered across all restaurant areas. The main purpose of the role is to provide our guests with friendly, professional, and unobtrusive service throughout their dining experience.
You will also:
- Consistently identify and maximise selling opportunities to help drive the business forward and exceed budget expectations
- Keep up to date with, and comply fully with, liquor and licensing regulations
- Deliver a high level of guest service by supporting the department in the absence of managers and supervisors
- Assist managers with the training and development of team members
- Follow training procedures for each team member and suggest improvements where needed
- Identify training needs within the waiting team
- Support a positive team culture, encouraging group success, collaboration, and shared growth across the restaurant team
What we offer
At The Pheasant Hotel, we can offer you:
- Competitive salary
- Employee assistance programme
- Staff rates and discounts on food and beverage products
- Pension scheme
- Excellent service charge scheme, paid in addition to every hour worked
- Ongoing training and career development opportunities
- A workplace that values individual ambition, group opportunities, and long-term growth in hospitality
We take a genuine interest in the aspirations of every team member and are committed to providing the support, training, and opportunities needed to help you build a successful career in hospitality.
If you are passionate about hospitality and are looking to grow your skills in one of Yorkshire’s best hotels, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £13.30-£15.30 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Referral programme
Ability to commute/relocate:
- Helmsley, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Restaurant: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
