We have an exciting opportunity to join our Customer Services team as a Housing Assistant (Income).
Contract Terms: 35hours per week (full time), temporary until approx. May 2027
Salary: £32,320 - £35,918, Grade G4 – G1
Location: Inverness or Invergordon with hybrid working (minimum 3 days per week to be office based)
Closing Date: Wednesday, 10 June 2026
Interview Date: Monday, 29th June 2026
About the Role
Albyn Housing Society is looking for an enthusiastic, dedicated and customer-focused Housing Assistant to support the delivery of an effective Income Management service.
You will play a key role in providing high-quality frontline customer support, helping tenants understand their rent accounts, access appropriate payment options, and sustain their tenancies. You will also support Housing Officers by administering income-related processes and maintaining accurate financial and tenancy records.
Your role will involve verifying Universal Credit claims, administering Managed Payments to Landlord, processing relevant third-party deductions, and managing rent account activity including payments, adjustments, and straightforward repayment arrangements.
As a Housing Assistant (Income), you will:
- Deliver excellent customer service across all income-related activities
- Accept, process and record rent and other payments accurately
- Support the administration of rent accounts, including direct debits, rent cards and payment arrangements
- Verify Universal Credit claims and administer Managed Payments to Landlord ensuring accurate account records
- Assist with the management of lower-level rent arrears cases, including customer contact and agreeing straightforward repayment arrangements
- Prepare and issue accurate documentation such as legal notices and correspondence
- Provide customers with advice on rent balances, payment options and welfare benefits
- Maintain accurate records on housing systems and contribute to performance reporting
- Respond to customer enquiries and complaints in line with SPSO requirements
- Work collaboratively with Housing Officers and wider teams to support tenancy sustainment
What we are looking for:
- Experience of working in an administrative or customer-focused environment
- Strong numerical skills and confidence handling financial information
- Excellent communication and interpersonal skills, with the ability to adapt your approach
- Good organisational skills and the ability to manage competing priorities and meet deadlines
- Ability to work both independently and as part of a team
- Resilience and confidence in dealing with customers in challenging circumstances
- Good working knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
- High level of accuracy and attention to detail
About Albyn Housing Society
Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
What we are Offering:
We value our employees and offer many benefits including but not limited to:
- Hybrid working – ‘Hub, Home & Roam’
- Enhanced annual leave entitlement
- Development and training opportunities
- Flexible working hours
- Day one sick pay
- Employee benefit discount scheme
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
How to Apply:
Candidates apply by submitting a completed application form or CV along with a cover letter to [email protected], to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
To view the Job Description and Person Specification for this role please visit: www.albynhousing.org.uk/careers/
Please note that CVs without a supporting statement may not be considered.
For further information, please contact Julie Rigby, Senior Housing Officer on 0300 323 0990.
Job Types: Full-time, Permanent
Pay: £32,320.00-£35,918.00 per year
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Inverness IV3 8DN
