Service Delivery Administrator
Location: Bleadon
Hours: 37.5 Hours per Week
Pay Rate: £12.71 per hour
Titan Recruitment Solutions are looking for a highly organised and proactive Service Delivery Administrator to join our client in Bleadon, supporting the efficient delivery of services within our Building Risk Management division.
Reporting to the Service Delivery Coordinator, you will play a key role in coordinating engineer appointments, maintaining service records, supporting field teams, and ensuring excellent customer service at all times.
Key Responsibilities
- Coordinate and confirm client appointments via telephone and email.
- Manage appointment cancellations, rescheduling, and service updates.
- Prepare service documentation, risk assessments, and engineer work packs.
- Provide administrative support to engineers, including site information, travel updates, and accommodation bookings.
- Produce daily, weekly, and monthly service delivery reports.
- Respond professionally to customer enquiries and route calls appropriately.
- Record and escalate critical works, compliance issues, and service-related concerns.
- Maintain accurate records, data entry, and audit documentation.
- Support health & safety reporting and general administrative activities.
About You
- Strong organisational and administrative skills.
- Excellent communication and customer service abilities.
- Ability to prioritise workloads and work accurately in a fast-paced environment.
- Proficient in Microsoft Office and data management systems.
- Previous experience in administration, scheduling, customer service, or service delivery coordination is desirable.
What We Offer
- Competitive pay of £12.71 per hour
- Full-time, permanent position (37.5 hours per week)
- Supportive team environment
- Opportunity to develop within a growing organisation
If you are an organised administrator with excellent communication skills and a strong attention to detail, we would love to hear from you 0117 403 8722.
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
