Job Description
Location: Aberdeen
Department: Wholesale
Type: Full Time
Reporting to: Branch Manager
Dron & Dickson are looking for a Sales Coordinator to support branch operations and deliver a high standard of service to customers. This role plays a key part in coordinating the sales process, managing customer accounts, and supporting overall branch performance.
Key Responsibilities-
Provide a professional and efficient service to customers, suppliers and internal teams
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Process quotations, sales orders and purchase orders accurately and in line with company procedures
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Manage assigned customer accounts and identify opportunities to improve performance
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Follow up quotations to maximise conversion and remain competitive
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Expedite customer and supplier orders where required
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Manage returns and non-conformances, ensuring timely resolution
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Support tender submissions (ITT responses) and assist Business Development Managers where needed
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Maintain accurate records and support ongoing system and process improvements
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Build and maintain strong relationships with customers, suppliers and colleagues
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Support continuous improvement across systems and processes
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Undertake ad hoc duties as required, including occasional travel and networking
HSEQ-
Comply with all company policies and procedures within the integrated management system
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Support a safe working environment and meet all health and safety requirements
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Act with integrity and complete all required training
Skills & Experience-
Strong communication and interpersonal skills
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Good organisation and time management
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Customer-focused approach
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Confident using IT systems
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Able to work under pressure and manage competing priorities
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Proactive and solutions-focused mindset
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Committed to personal development and continuous improvement
Qualifications-
Minimum GCSEs (or equivalent)
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CompEx Foundation (preferred)
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Customer Service, Anti-Bribery and Anti-Slavery training (or willingness to complete)
