Cornwall Living Lets is a fast-growing, ambitious property management business based at Coinage House, Truro. We manage a portfolio of residential properties, HMOs and commercial offices across Cornwall, and we are in an exciting phase of growth.
We are looking for a Property and Facilities Manager to join us at a genuinely exciting moment. This is a varied, hands-on role with real responsibility from day one, covering both our residential lettings portfolio and the day-to-day facilities management of our Coinage House commercial offices.
You will work closely with our Head of Property and Facilities Management, have genuine input into rental pricing and marketing decisions, and be trusted to keep the operation running brilliantly while the senior team focuses on growing the business.
If you want to join a small, driven team at the right moment, grow with it, and have your contribution matter from day one, we want to hear from you.
WHAT YOU WILL BE DOING
Residential lettings and property management:
- Tenant onboarding, referencing, and contract progression
- Move-in and move-out processes including check-ins and check-outs
- Day-to-day tenant communication and relationship management
- Rent arrears chasing and escalation
- Deposit administration and compliance (DPS, TDS, right to rent)
- Logging and tracking maintenance jobs in Coho (property management software)
- Coordinating contractors and meeting them on site
- Routine property inspections and communal area standards checks
- Certification and compliance management (Gas Safe, EICR, EPC)
Commercial facilities management (Coinage House):
- Regular building inspections and written condition reports
- Managing reactive and planned maintenance across the building
- Coordinating building contractors (cleaning, fire systems, electrical, broadband, waste)
- Owning the compliance calendar for a Grade II listed commercial building
- Acting as first point of contact for commercial tenants
- Supporting commercial viewings, office preparation, and void management
Pricing, marketing and administration:
- Contributing market intelligence to rental pricing decisions across the portfolio
- Supporting property marketing via Rightmove, OpenRent, SpareRoom and other channels
- Maintaining accurate records across Coho and internal trackers
- Producing regular occupancy and portfolio updates for senior management
One more thing: if you have read this far, please make sure you mention the name of our office building somewhere in your covering letter. It is in this advert. It is a small detail, but it tells us something important about how you work.
WHAT WE ARE LOOKING FOR
Essential:
- Full UK driving licence and access to a reliable vehicle
- Excellent organisational skills and the ability to manage your own workload without being chased
- Confident communicator at all levels, from tenants to directors
- Practical, hands-on approach to problem-solving
- Comfortable working across digital platforms (training provided on Coho)
- Genuine hunger to grow with a fast-moving business
Desirable:
- Experience in residential lettings, property management or a similar property role
- Familiarity with commercial property or facilities management
- Knowledge of compliance requirements (Gas Safe, EICR, EPC, right to rent, deposit schemes)
- Experience with property management software
We are hiring as much on character and ambition as on experience. The right attitude will count for more than a perfect CV.
WHY JOIN US
Cornwall Living Lets is not a corporate agency with layers of management and a rigid career ladder. We are a rapidly growing, family-run business at an exciting inflection point, and this hire is central to what we are building next.
The person who joins us now will be an early team member in a business that is genuinely going places. You will have your voice heard, your work visible, and real room to grow your earnings and responsibilities as the company grows around you.
We are serious about developing the right person. If you deliver, we will invest in you.
No two days will be the same. You could be conducting a tenant check-in in the morning, coordinating a contractor at Coinage House after lunch, and contributing to a pricing decision by the end of the day. If that sounds like your kind of role, we would love to meet you.
HOW TO APPLY
Please read the following carefully. We use the application process to get a first sense of how you work, so the detail matters.
To apply, email [email protected] with the following:
1. Your CV attached.
2. A covering letter of no more than one page written in the body of your email, not as an attachment. Your letter must tell us three things: what genuinely excites you about joining Cornwall Living Lets at this stage of our growth, why you believe you are the perfect fit for this role, and one example of a time you took ownership of a problem and saw it through to a resolution.
3. Somewhere in your covering letter, tell us one thing about Cornwall that you genuinely love. It does not need to be property-related. It just needs to be real.
In the subject line of your email, write exactly: CLL Application [your full name]
Applications that do not follow these instructions in full will not be progressed. This is not to be difficult. Attention to detail and the ability to follow a process are core requirements of this role, and we would rather know that now.
We look forward to hearing from you.
Pay: £26,000.00-£28,000.00 per year
Application question(s):
- What is the name of the building where our Truro office is based?
- Where are you located?
Experience:
- Property management: 1 year (preferred)
Work Location: Hybrid remote in Truro TR1 2ES
