PLEASE NOTE THE CLOSING DATE FOR ALL APPLICATIONS IS THURSDAY, 18TH JUNE 2026 AT 5PM.
The Company:
Rapid Relocate, part of the hotelshopUK group, specialise in providing alternative accommodation solutions primarily to insurance markets. We deliver a fast, efficient and compassionate response for emergency relocation, priding ourselves on finding the best alternative accommodation solutions for those whose home has been subject to a peril such as: fire, subsidence, flood, and escape of water or impact damage
Overview:
We are seeking a Rental Property Finder to join our team. As a Rental Property Finder, you will be responsible for handling enquiries that are received by Rapid Relocate whereby a Rental Property is required. Successful candidate will embed our DELIGHT culture into every aspect of their work constantly exceeding customer and client expectations, working as a team and supporting each other to deliver our services to meet our performance standards.
Key Accountabilities/ Activities:
- Play a vital role in the team, assisting colleagues and managers as requested
- Assist with all new and existing instructions for alternative accommodation whereby a Long Term Let Rental Property is required
- Use our tools to search and communicate with Estate Agents to source relevant options for our customers
- Liaise with the customer and ensure all requirements are met and that the customer journey is incredible
- Gather relevant information from Estate Agents such as Tenancy Length, Deposit Info, Termination Period, etc.
- Liaise with our customers and clients to ensure the required Rental property is booked in a timely, efficient manner
- Proactively assist the claims handlers to ensure all deposits/tenancy arrangements/agreements are finalised at the start of each rental period (claims administrators extend/end tenancies)
- Ensure daily activities are completed in the set timeframes as set down by the Complex Claims Handler
- Ensure any complaints are escalated to the Complex Claims Handler within SLAs
- Ensure any EODs are escalated to the relevant Team Leader for the claim
- Regularly review the Rentals folder in your team folder in @help mailbox, actioning emails accordingly for self within SLAs
Office opening hours:
Monday to Friday 9:00 -5:30
Hours of work:
40hrs per week over five days including daily 30 minute paid break
The requirements:
We are looking for people who are highly empathetic, resilient and well organised; that thrive working in an extremely fast paced and exciting environment and take pride in providing excellent customer service.
Ideally you will have some form of customer service experience but passion and a can do attitude is equally as important. You will be IT literate and a great communicator, with the ability to forge strong relationships. You will have great attention to detail and are able to work calmly and efficiently under pressure.
Flexibility:
Due to the nature of the business, a degree of flexibility is required, and you may be required to perform certain tasks not specific to your role when there is a business need to do so.
The Package:
In return we offer:
- Paid break
- Fun & professional place of work
- Fair wage & company bonus scheme
- Hero of the month – recognising those that go above & beyond
- Training & development
- Monthly incentives
- Healthcare cash back scheme*
- Exclusive employee discounts through hotelshopUK & Great Little Breaks*
- Parties & social events
- Flexible working*
- Giving back – a chance to get involved with the local community
*qualifying period applies
If you want to make a difference to people’s lives and a career where no two days are the same and are passionate about customer service, then you are who we are looking for.
Job Type: Full-time
Pay: £26,520.00-£27,352.00 per year
Benefits:
- Additional leave
- Casual dress
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Referral programme
Work Location: In person
