PLEASE NOTE THE CLOSING DATE FOR ALL APPLICATIONS IS THURSDAY, 18TH JUNE 2026 AT 5PM.
Our Rental Property Finders play a vital role in supporting customers when they need us most. You’ll work closely with our Claims Team to source suitable long-term accommodation and deliver a responsive, professional service during what can often be a challenging time for customers.
About the Role
This is a fast-paced and varied role where no two days are the same. You’ll manage accommodation enquiries from start to finish, sourcing suitable rental properties and liaising with customers, suppliers and clients via phone and email.
You’ll build strong relationships and ensure every interaction is handled with empathy, professionalism and efficiency.
Working Hours
- 37.5 working hours per week, with an additional paid 30-minute break each day
- Monday-Friday
We’re looking for people who:
- Are customer-focused, empathetic and professional
- Stay calm and organised under pressure
- Can manage competing priorities and work accurately
- Communicate clearly and build strong relationships
- Are confident using IT systems
Customer service experience is helpful, but not essential – we value attitude, willingness to learn and a positive, can-do approach just as much.
Key Accountabilities/ Activities:
- Play a vital role in the team, assisting colleagues and managers as requested
- Assist with all new and existing instructions for alternative accommodation whereby a Long Term Let Rental Property is required
- Use our tools to search and communicate with Estate Agents to source relevant options for our customers
- Liaise with the customer and ensure all requirements are met and that the customer journey is incredible
- Gather relevant information from Estate Agents such as Tenancy Length, Deposit Info, Termination Period, etc.
- Liaise with our customers and clients to ensure the required Rental property is booked in a timely, efficient manner
- Proactively assist the claims handlers to ensure all deposits/tenancy arrangements/agreements are finalised at the start of each rental period (claims administrators extend/end tenancies)
- Ensure daily activities are completed in the set timeframes as set down by the Complex Claims Handler
- Ensure any complaints are escalated to the Complex Claims Handler within SLAs
- Ensure any EODs are escalated to the relevant Team Leader for the claim
- Regularly review the Rentals folder in your team folder in @help mailbox, actioning emails accordingly for self within SLAs
Flexibility:
Due to the nature of the business, a degree of flexibility is required, and you may be required to perform certain tasks not specific to your role when there is a business need to do so.
The Package:
In return we offer:
- Paid break
- Fun & professional place of work
- Fair wage & company bonus scheme
- Hero of the month – recognising those that go above & beyond
- Training & development
- Monthly incentives
- Healthcare cash back scheme*
- Exclusive employee discounts through hotelshopUK & Great Little Breaks*
- Parties & social events
- Flexible working*
- Giving back – a chance to get involved with the local community
*qualifying period applies
If you want to make a difference to people’s lives and a career where no two days are the same and are passionate about customer service, then you are who we are looking for.
Job Type: Full-time
Pay: £26,520.00-£27,352.00 per year
Benefits:
- Additional leave
- Casual dress
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Referral programme
Work Location: In person
