About the Role:
Sheffield has a long industrial legacy, and at Modernizeti Digital Services Ltd, we bring that same sense of structure, precision, and innovation into the digital world. We design and deliver modern operational systems and digital support services that help businesses run more efficiently, scale faster, and communicate better. We believe operations should be as refined, intelligent, and seamless as the best digital products.
We are looking for a Head Digital Operations Manager (m/f/d) who can take full ownership of our operational function. This is not just a management role—you will define how our digital operations scale, perform, and evolve. You will lead a growing operations team, bridge the gap between clients, internal teams, and systems, and ensure everything runs with clarity, speed, and consistency.
You are the person who brings structure to complexity, turns workflows into systems, and ensures execution never breaks down.
Why Work With Us?
The Environment:
We operate in a modern hybrid setup with a Sheffield-based coordination hub and remote flexibility. We value structured work, clear communication, and a calm but high-performance environment where operations are taken seriously.
Operational Ownership:
You will not be “supporting” operations—you will own them. From systems to performance metrics, you will have direct influence over how the business runs.
Modern Digital Stack:
We work with leading operational and CRM tools such as HubSpot, Asana, and automation platforms to reduce manual work and improve scalability. Efficiency and smart systems are at the core of how we operate.
Growth Opportunity:
This role is designed for progression. You will have the opportunity to grow into a Director-level position as the company expands its operations and client base.
Key Responsibilities:
Operational Leadership:
Own and oversee all day-to-day digital operations, ensuring smooth delivery across multiple client accounts and internal teams.
Process Design & Improvement:
Build, refine, and optimise operational workflows to improve speed, accuracy, and scalability across all departments.
Team Management:
Lead and support remote and hybrid teams, ensuring accountability, clarity, and consistent performance across all roles.
Performance & Reporting:
Define KPIs, track operational performance, and deliver clear reports to leadership with actionable insights.
Client Delivery Oversight:
Ensure service quality standards are consistently met and client expectations are managed effectively.
Systems & Automation:
Identify opportunities for automation and implement tools that reduce manual work and improve efficiency.
Escalation Management:
Handle operational challenges, resolve issues quickly, and ensure continuity of service delivery.
What We Are Looking For:
Experience:
5–8+ years in operations, business management, or digital services, with strong exposure to team leadership and process management.
Leadership:
Proven experience managing teams in a structured operational or service delivery environment (remote experience is a strong advantage).
Operational Thinking:
You understand how systems connect, how workflows scale, and how to turn chaos into structure.
Tools & Systems:
Experience with CRM platforms, task management tools, and operational dashboards (e.g., HubSpot, Asana, Monday.com, or similar).
Communication:
Strong ability to communicate clearly with both technical and non-technical stakeholders.
Mindset:
You are structured, calm under pressure, and focused on execution. You know how to balance speed with quality and improvement.
Pay: £72,234.79-£97,802.42 per year
Benefits:
- Company pension
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
- Work from home
Work Location: Hybrid remote in Sheffield S1 2BJ
