Customer Support Technician (Industrial Products)
An exciting opportunity to join our team, supporting customers with enquiries, troubleshooting, aftersales assistance and product guidance across a range of fluid handling equipment and associated products. Full product training will be provided.
About us
Centre Tank Services is an established market leading B2B fluid handling equipment supplier. We are looking for a Customer Product Support Technician who will be the first point of after sales contact for customers, responding to queries, providing product support, troubleshooting, and resolving issues effectively. Office based (B76 area)
Duties & responsibilities
· Provide first-line product support to customers via phone, email and in person.
· Respond promptly and professionally to aftercare queries, issues and complaints.
· Troubleshoot product issues.
· Carry out diagnostic work on returns.
· Provide customer guidance on correct operation and maintenance.
· Allocate engineer jobs.
· Provide installation planning and support.
· Respond to warranty and repair queries.
Skills & Experience
· Strong technical aptitude and engineering-minded approach to problem solving
· Previous experience in customer service roles.
· Self-motivated, able to prioritise and manage own time effectively.
· Desire to learn and develop.
· Inquisitive approach to problem solving.
· Excellent interpersonal skills.
· Clear and articulate communicator.
· Strong commitment to providing quality customer service.
· Detail oriented, with a high level of accuracy.
· IT literate.
· Full UK driving licence.
What’s on offer
Circa £30,000 pa basic salary
Company bonus scheme
Company pension scheme
Health cash plan
Life insurance
Long service annual leave scheme
On site car parking
Ongoing training and development
Supportive, collaborative team culture
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.
Pay: £28,000.00-£31,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
