Location: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)
About Cardo Group
Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.
The Role
We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.
Key Responsibilities
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Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
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Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
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Handle and resolve escalated complaints efficiently and professionally
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Drive improvements in resident engagement and satisfaction
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Monitor call quality, provide coaching, and implement continuous improvement strategies
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Produce performance reports and identify trends to inform service improvements
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Collaborate with internal teams to ensure a seamless customer experience
About You
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Proven experience in a call centre or customer service management role
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Strong background in handling complaints and resolving complex customer issues
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Excellent leadership and team development skills
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Passion for delivering high-quality customer service and resident engagement
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Strong organisational and problem-solving abilities
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Comfortable working in a fast-paced environment
What We Offer
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Competitive salary up to £45,000
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Opportunity to lead a close-knit, supportive team
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A role where you can make a real impact on customer experience
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Career development within a growing organisation
How to Apply
If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you.
#BRAD
