At Department of Coffee and Social Affairs we want to create a coffee shop that is a meeting point for friends, family and colleagues to gather, to converse and to socialise - and enjoy great coffee.
We are currently looking for an Supervisor for one of our high profile, internal stores based in Spitalfields. You will have a deep passion and understanding for coffee and customer service. In this role you will work closely with the Ops team to nurture and grow the shop, and there’s plenty of room to let your personality shine through. We are looking for a passionate go-getter, who demonstrates love and knowledge for great coffee and engaging customer service. If this is you, then now is the perfect time to join as we are currently going through an exciting period of growth.
THE ROLE
- Pathway leading to GM position in the future
- A brief understanding of operational KPI’s including sales, waste and labour
- Open and close the site using the checklists
- Manage stock, ordering and deliveries
- Manage rota and approve timesheets
- Cleaning and topping up of bean to cup machines within the office
- To always maintain a safe workplace and adhere to health and safety legislation
- To bring fun to the workplace and ensure a happy, motivated, focused team
- Be enthusiastic and motivate/ engage your team when under pressure
- Quality assess and coach your team on quality of coffee, food and service
- Be a people person with impeccable customer service skills
- Hands on – willingness to chip in as and when necessary
- Be a Service Champion
WHAT WE ARE LOOKING FOR
- Willingness to become a GM
- Passionate about leading a team, with a drive to become a GM of the future
- An understanding of operational KPI’s including sales, labour and waste
- Able to drive best quality standards & behaviours across the store
- Sales driven and able to lead by example to the teams
- Be a personal fit: Engaging personality with honesty and straightforwardness
- Willingness to always go the extra mile for our customers
BENEFITS
- Competitive salary
- Join a Family Cultured environment
- Genuine career opportunities - We continually employ within
- Free coffees all day long
- Refer a Friend scheme
- Good shift patterns and working hours
Job Types: Full-time, Permanent
Pay: £16.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount
Experience:
- Customer service: 1 year (preferred)
- Supervising: 1 year (required)
- Barista: 3 years (required)
- Hospitality: 3 years (required)
Work Location: In person
