The closing date is 5th Jul 2026
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Anticipated Interview date(s) 21/07/2026
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Job summary
We are recruiting for a Referral Coordinator to join our Single Point of Access (SPOA) team on the Isle of Wight.
You will conduct comprehensive patient assessments, provide expert advice, and direct patients to appropriate resources as a key member of the Community Single Point of Access (SPOA) team.
Your role will be to serve as a referral coordinator, executing referral reviews and telephone triage within a collaborative, inter-professional team.
Collaborate with healthcare professionals to deliver high-quality services to clients across a diverse range of community services.
Engage in an integrated service model, delivering multifaceted interventions. Please note that this role may necessitate weekend and bank holiday work on a rotational basis in the future.
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Main duties, tasks & skills required
Serve as the initial point of contact for service users, providing a welcoming and supportive environment.
Function as a personal guide and support for service users throughout their treatment journey.
Advocate for service users, ensuring they are on the correct treatment pathway.
Perform as a key operational communicator between staff and service users, facilitating clear and effective communication.
Promote the active participation of all clinicians and registered staff in delivering services to the service user.
Collaborate closely with Local Authority and other care services to ensure a seamless interface within local care provision.
Coordinate all referrals for community services across the localities, allocating patients to suitable staff members with a priority on Urgent Community Response (UCR) 2-hour patients.
Demonstrate a comprehensive understanding of the Musculoskeletal (MSK) guidelines and pathways to ensure patient onward referral criteria and processes are well understood and implemented.
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, combining the expertise and services of multiple NHS providers to deliver high-quality healthcare across Hampshire and the Isle of Wight.
With a dedicated workforce exceeding 12,000 staff and a footprint that spans more than 200 sites across Hampshire, we offer an extensive range of services, including mental health, learning disabilities, community, and physical health care, reaching diverse communities across urban, rural, and coastal areas.
We are committed to delivering care with compassion, accountability, respect, and excellence, ensuring that our patients and service users are at the heart of everything we do. By working closely with our partners, we're creating a forward-thinking, inclusive organisation that champions staff development, well-being, and collaboration.
Join us and be part of an organisation dedicated to delivering exceptional healthcare; where your skills and ambitions can make a real difference to the communities we serve, now and in the future.
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
NVQ3 plus additional training to Diploma level or equivalent through short courses and relevant applied experience.
IT skills for keyboard, and skills with a range of Microsoft Office and other computer applications for writing, presentations, desk top publication, email, and data collation.
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Desirable
Health and Social Care foundation Degree
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Experience
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Essential
Knowledge of nursing and / or physiotherapy / occupational therapy/ speech & language therapy / Community Rapid Response / MSK procedures and practices
Significant experience of working in a relevant health or social care setting
Knowledge and understanding of working with disabled and older people.
Understanding of professional conduct
Health/safety and risk awareness
IT skills
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Desirable
Knowledge of the needs of vulnerable people and the range of services available across health and social care to support them.
Understanding of facilitating independence
Knowledge of Stroke Rehabilitation.
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Emma Eastwood
[email protected]
01983552069
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Pay scheme
Agenda for Change
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Band
Band 4
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Salary
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£28392.00 to £31157.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time
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Reference number
348-IOW-11642
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Job locations
St. Mary's Hospital (IOW)
Parkhurst Road
Newport
Isle of Wight
PO30 5TG
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Attachments
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Job Description
Referral Co-ordinator Band 4.pdf – 364KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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Additional document 2
IOW_v1_compressed (4).pdf – 461KB Opens in a new window
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