Job title: Patient Access Co-ordinator
Salary: £29,000 + benefits
Location: London, NW1 (onsite)
Job type: Permanent
Hours: 40 hours per week, worked on a flexible rotational shift basis including early and late shifts between 7 am and 8 pm, and occasional Saturdays/Sundays. Specific shift patterns will be confirmed upon placement, based on operational requirements
The role
We are looking for a Patient Access Co-ordinator to join our team at The London Clinic. This role is perfect for someone with a strong customer service background — whether from hospitality, retail, airlines, or other face-to-face service industries — who wants to develop a career in healthcare.
As the first point of contact for our patients, you will set the standard for a seamless, welcoming and compassionate journey through our Outpatients & Diagnostics services. You don’t need prior healthcare or reception experience; what matters most are your people skills, adaptability and professionalism.
This is an excellent opportunity for someone who thrives in fast-paced environments, enjoys helping others, and is ready to transfer their skills into a rewarding and stable career path with clear progression.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Key Duties
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Provide a professional welcome, handling enquiries and requests promptly and courteously.
- Accurately register patients, update records, and process bookings in our systems (full training provided).
- Arrange payment plans, take deposits, and check insurance authorisations and Letters of Guarantee.
- Ensure daily cash handling and reconciliations are completed accurately.
- Support patient flow, coordinating with clinical teams to minimise delays.
- Handle sensitive information with discretion and confidentiality.
- Assist patients with additional needs such as transport bookings.
Skills and Experience
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Strong background in customer service (hospitality, retail, airlines, front-of-house, or similar).
- Excellent communication skills, with a calm, professional and empathetic approach.
- Adaptable, organised and reliable, with the ability to thrive under pressure.
- Good PC skills; confident learning new systems.
- Experience working with vulnerable people (desirable).
- Additional languages (desirable).
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
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Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
