Job Description
Job Purpose:
To support the efficient day-to-day operation of the catering service by delivering high standards of food preparation, service, cleanliness, and customer care. The General Assistant plays a key role in ensuring a safe, hygienic, and welcoming environment for all clients, visitors, and team members.
Key Responsibilities:
Food Preparation & Service
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Assist with basic food preparation tasks, including washing, peeling, chopping, and assembling ingredients in line with company standards
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Support chefs in preparing meals for service in a timely manner
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Serve food and beverages to customers in a professional and friendly manner
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Ensure food is presented attractively and in line with portion control guidelines
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Replenish counters, displays, and service areas as required during service periods
Customer Service
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Deliver excellent customer service at all times, maintaining a positive and approachable attitude
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Engage with customers, responding to queries and requests promptly and professionally
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Handle customer feedback appropriately, escalating concerns when necessary
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Maintain a clean, welcoming dining environment for all guests
Cleaning & Hygiene
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Maintain high standards of cleanliness and hygiene across all kitchen, service, and dining areas
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Carry out daily cleaning schedules, including equipment, surfaces, and utensils
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Ensure compliance with food safety regulations (including HACCP procedures)
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Follow all company and statutory health & safety guidelines
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Dispose of waste correctly, adhering to recycling and environmental policies
Stock Control & Organisation
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Assist with receiving, checking, and storing deliveries in line with food safety standards
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Ensure stock is rotated using FIFO (First In, First Out) principles
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Report any shortages, damages, or quality issues promptly
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Keep storage areas well organised and tidy
Health & Safety
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Follow all health and safety procedures at all times
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Use equipment safely and report faults immediately
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Maintain personal hygiene standards in line with food safety requirements
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Wear appropriate PPE and uniform as required
Teamwork & Communication
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Work collaboratively with kitchen and front-of-house team members
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Support colleagues during busy periods to ensure smooth service delivery
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Communicate effectively with supervisors and management
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Participate in team briefings and training sessions when required
Skills & Experience Required:
Essential:
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Positive attitude and willingness to learn
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Strong work ethic and reliability
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Good communication and interpersonal skills
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Ability to work as part of a team and independently
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Basic understanding of food hygiene and safety
