Work base: Conwy County
Applications are invited for the above post.
Do you have a desire to work outdoors? Do you enjoy interacting with people? Are you calm, composed and resilient? This may be the role for you.
The successful applicant will join a dedicated team providing parking enforcement, aiming to reduce the number of illegally parked vehicles in the borough, and promoting the free flow of traffic. The role involves carrying out patrols throughout the borough on a rota basis, either alone or as part of a team: with the use of a hand held computer you will check that regulations are being followed, and issue Penalty Charge Notices in accordance with legislation and council policy. You will often be the first point of contact for the public, providing guidance on parking matters as well general advice and information; as a representative of the council you will be courteous and professional at all times.
Previous experience in a customer facing role, and proven ability to handle contentious and occasionally volatile situations in a calm and diplomatic manner, will be advantageous.
Full training will be provided, including an industry standard WAMITAB qualification in Parking Enforcement.
Includes weekend work on a rota basis with enhanced pay.
Benefits of becoming a Civil Enforcement Officer:
- Working outdoors and walking long distances, benefiting physical and mental wellbeing;
- Enhanced weekend pay;
- Varied work with travel throughout the borough;
- Become part of a team making a positive contribution towards life in Conwy.
- 26 days holiday + bank holidays + generous pension
- Full training and personal protection equipment provided
- Career growth opportunities
- Discounted Ffit Conwy membership
The ideal candidate will:
- Have excellent inter-personal skills with experience in customer facing roles;
- Be friendly and approachable;
- Be resilient and able to remain calm in contentious situations;
- Have excellent attention to detail;
- Be able to work on their own initiative and as part of a team;
- Be fit and able to walk long distances
Manager details for informal discussion: Arwel Jones, Parking Manager, 01492 576517, [email protected]
Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified.
Click here to discover the benefits of joining Team Conwy.
Learn more about our recruitment process by visiting our Recruitment Process Page
We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.
We welcome and encourage applicants from all backgrounds and experiences.
We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).
We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.
Mae’r ffurflen hon ar gael yn Gymraeg hefyd.
