Hampton by Hilton Bristol City Centre Hotel
Job Title: Duty Manager/Guest Services Manager
Contract: Permanent 39 hour (5 days) – weekday and weekend mix
Full flexibility is a must!
The Hampton by Hilton Bristol City Centre is a 202 bedroom hotel in a fantastic city centre location. We are currently recruiting for a Duty Manager (39 hour / 5 day – contracted full time - mixture of mornings, afternoons and some night shifts as per the business needs). Do you have the Hamptonality?
What will it be like to work for this Hilton Worldwide Brand?
With over 3000 hotels globally, Hampton by Hilton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed internet access, free hot breakfast and more. Hampton exists to anticipate a traveller’s needs, creating the edge to advance their journey. Hampton is one of Hilton World wide’s market-leading brands. Visit the brand website for more information – www.hampton.com
What will I be doing?As Duty Manager, you will assist in daily Front Office/ Food & Beverage operations and work with customers and guests to serve their needs and provide an excellent customer service experience. A Duty Manager is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
- Oversee daily Front Office/ Food & Beverage operations
- Provide prompt service and actively seek opportunities to drive guest satisfaction
- Ensure that you are fully aware of any relevant feedback from either guests or other departments
- Manage, resolve or escalate any and all guest complaints quickly
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Ensure a high level of product knowledge of the hotel and the local area
- Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests, as needed
- Carry out duty manager shifts
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will be entitled to reduced hotel room rates in our 4000+ hotels worldwide, plus discounts on products and services offered by Hilton Worldwide.
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience in the hotel industry
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Good level of IT proficiency
Job Types: Permanent, Full-time
Pay: £14.50-£15.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Application question(s):
- Our Duty Managers must be fully flexible, capable of working morning shifts (0700-1500) and evenings (1500-2300) over weekdays and weekends. Please confirm that you are fully flexible with these shifts.
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
