Customer Advisor
Milton Keynes (On-Site)
£14.00 per hour
Full-Time | Flexible Shift Pattern (7:00am – 7:00pm)
We are currently recruiting for a Customer Advisor to join a dynamic and growing team based in Milton Keynes. This is a full-time, on-site position offering a varied and engaging role, supporting both members and students through high-quality customer interactions.
You will play a key role in delivering a first-class enquiry service, ensuring all communications are handled professionally while working towards individual and team targets.
Key Responsibilities
- Deliver a high-quality, first-class enquiry service across multiple channels
- Make outbound calls to individuals linked to tasks, that require actioning on their accounts
- Manage and resolve enquiries efficiently, aiming for 5* customer satisfaction scores
- Support members and students, understanding their journey and promoting the value of services and benefits available
- Locate and reconnect with individuals with outstanding payments, updating contact details to maintain accurate records
- Work collaboratively with internal teams to resolve customer enquiries effectively
- Build rapport and provide a positive customer experience at every interaction
- Maintain accurate records, including summary notes and data cleansing to ensure system accuracy
- Ensure all data is handled in line with company policies and data protection standards
- Support wider team activities and adapt to varying business needs
If you’re a motivated Customer Advisor looking for your next opportunity in Milton Keynes, we’d love to hear from you.
Pay: £14.00 per hour
Work Location: In person
