The Fine Food Co is a South West food supplier with a diverse customer base with a focus on showcasing Somerset and Dorset produce. It’s our aim to create, sell and deliver great tasting food that is loved by everyone!
Hub Operative
We are looking for a Hub Operative to join our team of highly driven representatives who manage a service desk and are the communication centre for the business, this is a hybrid role and there will be admin tasks to perform on a daily basis to support operations along with assisting the team with inbound/outbound calls.
Responsibilities
- Raising credits
- Setting up new customer accounts
- Dealing with day-to-day operational issues
- Releasing internet orders
- Routing
- Transport complaints
- ETA’s / Failed Deliveries
- General admin
- Reports
Personal qualities for success in this role:
- Proven ability to learn new things. We expect the successful candidate to take the initiative, ask questions, look for continuous improvement and be accountable for their actions.
- Working collaboratively with others in the Operations team and with key stakeholders around the business. It is important for this candidate to be able to think of the bigger picture, not just the importance of one’s own agenda.
- Strong organisational and time-management abilities. The candidate will need to be approachable and enthusiastic. This is a fast-paced role which will compliment an individual who thrives in that environment.
Required Competencies
- Computer Literate
- Confidence in both verbal and written English language
Desirable skillsets for this role
- Good communications skills with a professional attitude.
- Excellent Customer Service.
- Ability to demonstrate empathy and patience.
- Attention to detail and accuracy.
- Ambitious in wanting to prove themselves.
- Self-Motivated.
- Organised.
Hours and Location:
- This is a full-time position, Monday- Friday 8:30am-16.30pm This Includes a 30 minute unpaid lunch break) located at our office on the outskirts of Sparkford
Benefits:
Fine Foods are part of The Hunt’s Food Group our people and most importantly our family is at the heart of what we do. Being part of the group entitles you to many benefits above the standard remuneration packages.
- Fair rates of pay with a Living Wage Accredited Employer
- Saving Schemes
- Death in Service Benefit
- 25% team discount on our retail outlets and café
- Discounted purchases from the wholesale warehouse
- Discounted MOTs @HFG Commercials
- Cycle to work scheme.
- Relaxed and approachable working environments
- Long Service Awards and Holiday Bonus
- Company Pension Scheme
- Employee driven quarterly newsletter with a relaxed approach to internal communication.
- Training and Development Opportunities
- Team Lottery.
- Free Parking.
- Free tea, coffee and fruit.
- Company Advisory Group providing an open platform to share ideas and suggest changes
- Accessible Mental Health First Aiders with a 24/7 line
- Team Surveys
Hunt's Food Group is committed to promoting equal opportunities in employment and is proud to be a Disability Confident committed employer. Please do not hesitate to inform us if any adjusts can be made to support you during the recruitment process.
Equality - ensuring everyone has the same opportunities to fulfil their potential free from discrimination.
Inclusion - ensuring everyone feels comfortable to be themselves at work and feels the worth of their contribution.
Diversity - the celebration of individual differences amongst the workforce.
Salary:
Hunt's Food Group is committed to promoting equal opportunities in employment and is proud to be a Disability Confident committed employer. Please do not hesitate to inform us if any adjusts can be made to support you during the recruitment process.
Equality - ensuring everyone has the same opportunities to fulfil their potential free from discrimination.
Inclusion - ensuring everyone feels comfortable to be themselves at work and feels the worth of their contribution.
Diversity - the celebration of individual differences amongst the workforce.
Job Types: Permanent, Full-time
Pay: £26,250.00 per year
Application question(s):
- Live within 30 minute commutable distance
- Own a vehicle as public transport is not an option to this site
Work authorisation:
- United Kingdom (required)
Work Location: In person
