Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
The Service Delivery Manager is responsible for developing and maintaining strong client relationships to drive client satisfaction overseeing a variety of ITIL related and client relationship duties. You will manage a number of client accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’.
This is a multi-department coordination role that focusses on delivering exceptional service for new and existing clients. You will act as the central point of contact for service delivery related issues for your aligned accounts.
Operational Responsibilities
To provide a primary contact point to customers and Node4 stakeholders for service delivery related issues.
Understand the services to be delivered and all commercial and contractual obligations for your aligned accounts.
Agree, document, and ensure the subsequent delivery, of any customer Continuous Service Improvement Plans.
What will you bring?
Strong service delivery awareness with the ability to monitor, analyse and improve performance against SLAs
Experience supporting service acceptance processes, ensuring solutions meet required operational standards before go-live
Solid understanding of change management principles, including assessing, implementing and tracking changes through their lifecycle
Ability to identify service issues, risks and improvement opportunities, with a proactive approach to corrective action
Analytical mindset with experience using data and business intelligence to support decision-making and improve operational performance
Capability to gather, interpret and integrate data from multiple sources to provide meaningful insights
Strong stakeholder management skills, with the ability to build relationships, manage expectations and resolve issues effectively
Clear and structured communication skills, including the ability to gather feedback and translate it into service improvements
Experience in knowledge management practices, including capturing, organising and sharing information to support teams and continuous improvement
Collaborative approach with a focus on driving consistency, governance and best practice across delivery and operations
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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