Join Caredig as a Front of House Coordinator and make a real difference in the lives of our tenants, helping to create a welcoming, supportive environment for tenants. We’re looking for a Front of House Coordinator to join our team at Hazel Court. This is a part-time (24 hours) role. You’ll be the first point of contact for tenants and visitors, delivering excellent customer service and helping residents live independently in their homes. If you’re organised, proactive, and passionate about supporting people, this could be the perfect opportunity for you.
As a Front of House Coordinator in our Extra Care scheme, you will ensure that our tenants are able to live happily and as independently as possible in their own homes by providing a range of services, such as administration support, housing information, showing properties to new potential tenants, dealing with end of tenancies, reviewing applications regularly, supporting the organisation of community events, running an on-site shop and taking payments. You must be capable of prioritising your own workload, using your initiative and being an effective team player with great communication skills, a flexible approach, a positive attitude and be able to adapt in a changeable environment.
Closing Date:
Interview Date:
There will be a short assessment at the end of the interview.
We do not offer sponsorship.
About the role
As a Front of House Coordinator, you’ll play a key role in creating a vibrant and supportive community. Your responsibilities will include:
Welcoming tenants, visitors, and contractors.
Providing housing information and coordinating admin tasks.
Supporting community events and managing the on-site shop.
Handling payments, petty cash, and basic financial administration.
Showing potential tenants around the scheme and assisting with move-ins.
Maintaining accurate records and liaising with other teams.
About you
We’re looking for someone who is:
Empathetic, diplomatic, and a great communicator
Organised with strong attention to detail, able to manage your own workload.
Proficient in Microsoft Office and able to learn new systems
Positive, proactive, and flexible
Team player and flexible.
We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.
Kind
Trusting
Accountable
Innovative
We welcome previous experience working as Customer Service, Hospitality or Front of House, Receptionist, Customer Service Advisor, Office Administrator, Housing Assistant, Community Support Worker, Community Engagement or Volunteer, Care or Support Backgrounds.
Why join us?
We offer a fantastic benefits package, including:
28 Days Annual Leave (excluding and Bank Holidays), increasing up to 33 days with long service
Free DBS
Free Health Care Cash Plan
24/7 Employee Assistance Programme
Eligibility to apply for a Blue Light Card
Paid training
Life Assurance 3x salary
Pension scheme with up to 8% organisation match opt-in
Enhanced Sickness and Maternity/Paternity leave pay
So, come and join a great team as one of our Front of House Coordinators in an exciting role where no two days are the same!
Please feel welcome to contact Sophia Turner, Older Persons Team Manager, on [email protected] who will be happy to answer any questions you may have about this role.
Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies.
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
Caredig, 43 Walter Road, Swansea SA1 5PN
Telephone: 01792 460192
Email: [email protected]
